At a Glance
- Tasks: Join our team to coordinate patient bookings and ensure timely treatment.
- Company: Royal United Hospitals Bath NHS Foundation Trust, part of BSW Hospitals Group.
- Benefits: Competitive salary, supportive training, and a focus on staff wellbeing.
- Other info: Full-time role with a friendly team and opportunities for career growth.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 25760 - 27476 £ per year.
Do you want to take up an exciting opportunity to join our team booking operations for patients?! We are looking for a new Senior Booking Co-ordinator to join our well established team. If you have a calm and empathetic nature, enjoy talking to patients and can work on your own initiative this could be the job for you. You will need to be able to use your negotiating skills with clinicians and patients to ensure that patients receive their treatment within our target times. This post is based onsite and is a key role within the Trust. There is always something different to learn and it is a fast paced role needing attention to detail and a sense of humour! Full support and training is provided. This is a full time post @ 37.5 hours – our hours are 9-5.
Main duties of the job
- To provide a full and comprehensive service to the organisation to ensure all elective patients are admitted efficiently for surgery within national guidelines and in accordance with the Trust’s Patient Access Policy.
- This will require the post holder to effectively make comprehensive decisions with regards to waiting list management and ensure that these decisions are effectively communicated to all relevant parties: Consultant Staff, Managers, Theatres and Nursing Staff, maximising the use of Trust resources.
Working for our organisation
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17,600 colleagues, and a budget of 1.6 billion, the Group is united by a common purpose to deliver the best possible care to over 1 million people. We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners. By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of. We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger. We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information about the role.
Person specification
- Experience of working in a customer/patient focused environment
- Understanding of the importance of maintaining confidentiality
- Ability to use computer software to develop operating lists
- Experience dealing with people (customers, patients) over the telephone or in person
- Ability/experience of working under pressure
- Ability to problem solve/use initiative
- Experience of dealing with patients appointments
Specific Skills
- Polite and professional telephone manner and ability to deal with angry, difficult or distressed callers
- Effective decision making skills to process a range of information (some of it conflicting) and decide on the most appropriate course of action
- Excellent organizational skills
- Prioritises own workload to meet deadlines
- Ability to work as part of a team
Qualifications
- Educated to GCSE/O level or equivalent work experience
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visas) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Senior Booking Co-Ordinator in Bath employer: www.healthjobsuk.com - jobboard
At the Royal United Hospitals Bath NHS Foundation Trust, we pride ourselves on fostering a compassionate and inclusive work culture that values diversity and prioritises staff wellbeing. As a Senior Booking Co-ordinator, you will be part of a dedicated team committed to delivering exceptional patient care, with ample opportunities for professional growth and development. Located in the vibrant town of Bath, our Trust offers a supportive environment where every role contributes to making a meaningful difference in the lives of our patients and the community.
Contact Details:
www.healthjobsuk.com - jobboard Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Booking Co-Ordinator in Bath
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and think about how your skills match what they're looking for. This will help you speak confidently during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions, especially those related to patient care and teamwork. Role-playing with a friend can help you feel more at ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at the Royal United Hospitals Bath NHS Foundation Trust.
We think you need these skills to ace Senior Booking Co-Ordinator in Bath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Booking Co-ordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills:Don’t forget to mention your organisational skills and ability to work under pressure. Use specific examples from your past experiences to demonstrate how you've successfully managed similar tasks. This will help us see your potential!
Be Person-Centred:Since this role involves a lot of patient interaction, it’s important to convey your calm and empathetic nature. Share instances where you’ve effectively communicated with patients or resolved conflicts. We love seeing that compassionate side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at www.healthjobsuk.com - jobboard
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Booking Co-ordinator role. Familiarise yourself with the job description and think about how your skills align with the responsibilities, especially around patient care and managing waiting lists.
✨Showcase Your Empathy
Since this role involves a lot of patient interaction, be prepared to demonstrate your calm and empathetic nature. Share examples from your past experiences where you've successfully handled difficult situations or provided excellent customer service.
✨Prepare for Scenario Questions
Expect questions that assess your decision-making skills and ability to work under pressure. Think of specific scenarios where you had to problem-solve or negotiate effectively, and be ready to discuss these in detail.
✨Highlight Teamwork and Communication Skills
This position requires effective communication with various stakeholders. Be ready to talk about your experience working as part of a team and how you’ve communicated with clinicians, patients, and other staff members to ensure smooth operations.
