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- Tasks: Join our team to manage patient appointments and provide excellent customer service.
- Company: Swansea Bay University Health Board is a leading healthcare provider in the UK.
- Benefits: Enjoy full-time hours, professional training, and a supportive work environment.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic setting.
- Qualifications: 5 GCSEs at grade C or above; experience in administration is a plus.
- Other info: Evening shifts required; applications from Welsh speakers are encouraged.
The predicted salary is between 20800 - 24999 £ per year.
Main area Planned Care Grade Band 2 Contract Permanent Hours Full time – 37.5 hours per week (Monday to Friday 9am to 5pm (one evening shift 12pm to 8pm)) Job ref 130-AC142-0725
Employer Swansea Bay University Health Board Employer type NHS Site Swansea Bay University Health Board Headquarters Town Port Talbot Salary £24,833 per annum Salary period Yearly Closing 12/08/2025 23:59
Band 2
Welcome toSwansea BayUniversity Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.
Swansea BayUniversity Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.
Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
An exciting opportunity has arisen within the Appointments Booking Centre, based in Swansea Bay University Health Board Headquarters. The Appointment Office deals with over 10,000 calls a month from patients relating to queries regarding their appointments and waiting times. The Appointment Office books patient appointments and supports other areas of the Health Board.
The successful candidate will need to be able to provide a patient centred approach to booking, whilst following guidelines. The candidate will need to be enthusiastic and have good administrative qualities.
This is a full-time post, there is a requirement to complete an evening shift. We are unable to consider working from home requests due to the nature of the post.
Main duties of the job
Provide a courteous, professional booking service for new and follow up appointments that complies with procedural guidelines and quality standards.
Administration support in the effective management of appointments bookings, including clinic maintenance.
To ensure that all communication with patients, carers and staff is always undertaken in a courteous and helpful manner.
Liaising with supervisory staff regarding the overall booking of patient appointments.
To ensure that all handover documentation is read and completed accurately in a timely manner.
Liaising with patients to arrange and agree appointments.
According to clinic template rules, booking appointments from waiting lists.
To update spreadsheets with booking and clinic information.
To respond proactively to the non-clinical needs of patients and carers, and to main the high standard and reputation of the Health Board.
To maintain the security of patient identifiable information in your care.
The Appointment Office is located at Swansea Bay University Health Board Headquarters based at Baglan.
Please note there is a requirement to complete an evening shift 12pm to 8pm. Working from home applications cannot be considered due to the nature of the role.
Working for our organisation
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services – wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values – Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe\’s most spectacular scenery, with all the benefits of a thriving and cosmopolitan city – look no further.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person specification
Personal Attributes
- Self Motivated/Able to work unsupervised
- Confident – able to communicate to staff of all levels
- Is tactful and shows awareness of sensitive issues
Skills & Abilities
- Excellent Telephone Manner
- Proven organisational and administrative skills, ability to prioritise work loads
- Have a flexible approach to work
- Ability to work under pressure and tight deadlines
- Able to speak Welsh
Experience
- Good knowledge of administration/clerical procedures
- Experience using computer software packages such as Microsoft Office
- Experience of effective team work
- Experience of working in a busy office environment
Qualifications
- Minimum 5 GCSE\’s at C or above
- NVQ in Administration or equivalent
- ECDL
Values
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
We are a Disability Confident Employer and applications are welcomed from persons with disabilities. A disability will not prejudice your application. If you are unable to submit your application in the requested format because of a disability please contact the Recruitment Team, who will agree a more suitable way for you to apply. All disabled applicants who meet the essential criteria listed in the Person Specification will be invited to interview.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Employer certification / accreditation badges
Rachel Holmes Appointment Office Support Manager
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Appointment Office Booking Clerk employer: www.healthjobsuk.com - jobboard
Contact Detail:
www.healthjobsuk.com - jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Appointment Office Booking Clerk
✨Tip Number 1
Familiarise yourself with the NHS values and the specific mission of Swansea Bay University Health Board. Demonstrating an understanding of their commitment to caring for each other, working together, and always improving can set you apart during interviews.
✨Tip Number 2
Practice your telephone communication skills, as this role involves handling a high volume of calls. Consider role-playing scenarios with friends or family to enhance your ability to respond courteously and professionally under pressure.
✨Tip Number 3
Gain a solid understanding of appointment booking systems and administrative procedures. If possible, seek out online courses or resources that cover these topics to boost your confidence and knowledge before the interview.
✨Tip Number 4
Network with current or former employees of Swansea Bay University Health Board. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Appointment Office Booking Clerk
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Appointment Office Booking Clerk position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or experience in a busy office environment. Mention specific examples where you demonstrated excellent organisational skills and a patient-centred approach.
Showcase Communication Skills: Since the role involves handling over 10,000 calls a month, it's crucial to demonstrate your strong communication skills. Provide examples of how you've effectively communicated with patients or clients in past roles.
Tailor Your Application: Make sure to customise your cover letter for this specific role. Use keywords from the job description, such as 'courteous', 'professional', and 'administrative support', to show that you understand the job and are a good fit.
How to prepare for a job interview at www.healthjobsuk.com - jobboard
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role during the interview. The Appointment Office values a patient-centred approach, so demonstrating your passion for helping others will resonate well with the interviewers.
✨Highlight Your Organisational Skills
Given the nature of the job, it's crucial to showcase your organisational and administrative skills. Be prepared to discuss specific examples of how you've effectively managed workloads or prioritised tasks in previous roles.
✨Demonstrate Excellent Communication
Since the role involves handling over 10,000 calls a month, emphasise your strong telephone manner and communication skills. You might want to prepare a scenario where you successfully resolved a patient query or complaint.
✨Familiarise Yourself with NHS Values
Understanding and aligning with the NHS values of caring for each other, working together, and always improving is essential. Be ready to discuss how you embody these values in your work and how they relate to the role you're applying for.
