Trade Customer Support Executive in Letchworth

We are Autoglym. With our products now being sold in over 45 countries, we honour our traditions with some of the world’s most famous and cherished car brands. We understand car valeting and cleaning innovation better than anyone. In our own laboratories, testing facilities and manufacturing site we strive to create the finest vehicle care products on the planet. By surrounding ourselves with forward thinking attitudes, as long as there’s vehicles to clean, our team will never stop innovating.

We’re looking for a Trade Service Support Executive to join our Commercial team at Autoglym where they will be supporting our Trade division across the UK and helping us deliver an exceptional service to our customers and internal colleagues. This is a fantastic opportunity for someone who enjoys working with people, takes real pride in their work, and wants to grow into a future Key Account Manager role. Our Trade division supports a huge variety of customers across sectors including automotive, bus, haulage, rail and more. Strong relationships and consistent service are essential to our growth plans, and that’s where you come in!

You’ll work closely with our Head of Trade and Key Account Managers to ensure our customers receive the very best experience. In doing so, you’ll enable our KAM team to focus on business development and new opportunities, while you help keep the engine running smoothly behind the scenes. This role is truly varied, expect a mix of customer-facing work, data and reporting, relationship-building, and coordination across multiple teams.

You Will:

• Support the Head of Trade with day-to-day administration, reporting and project activity
• Work closely with Key Account Managers to handle customer queries, deliver packs, and assist with KPI and trend analysis
• Build strong relationships with customers across the UK through regular visits and ongoing communication
• Assist with new business launches, attending sites, supporting training, ensuring smooth roll-outs
• Produce monthly performance reports, customer packs and sales pipeline updates
• Use CRM and internal systems to maintain accurate data
• Coordinate with departments including IT, Legal, Technical, Engineering, Customer Account Support, Marketing and Planning
• Support the preparation of tenders, presentations and insights for partnership meetings
• Attend trade shows, customer meetings and site visits as required
• Represent Autoglym with professionalism, curiosity and a customer-first mindset

This is a home based role, but will have significant amounts of UK travel (and as such, comes with a car allowance). This will vary, sometimes 1 or 2 days per week, other times 3 weeks out of 4. You’ll need to be flexible and comfortable travelling nationally across the UK and ideally be based centrally with access to good transport links.

What We Are Looking For:

Skills & experience:

• Strong analytical skills, able to interpret KPIs and translate BI data into customer-friendly reports
• Excellent communication skills
• Experience working with customers and stakeholders at all levels
• Good planning, prioritisation and organisational capability
• Presentation skills and the confidence to support customer meetings
• Commercial awareness and a genuine interest in understanding customer needs

Attributes:

• Professional yet personable
• Detail-focused, diligent, and trustworthy with sensitive data
• A self-starter who takes ownership and manages their own workload
• Curious, creative and open to change
• A team player who collaborates well and shares information
• Someone who wants to learn and develop, particularly into a future Key Account Manager role

What Autoglym offers:

• Holiday entitlement starts at 25 days (pro rata); if you need a little extra you can buy some more
• A defined contribution pension scheme available for all staff
• Life assurance from day one
• Occupational Sick Pay and an onsite Occupational Health Service
• Confidential 24-hour life management and personal support service for you and your family
• Free eye tests are available for all employees
• A paid day off each year to take part in our volunteering scheme
• Free car parking at all our sites
• Long service awards to all our employees
• Learning and Development – training and development support
• A variety of social events across the group, including the company Christmas party
• Support to ease the transition to retirement

So who are Autoglym? We’re a leading British manufacturer of premium vehicle care and valeting products. Since 1965, we’ve been delivering to discerning and diverse customers in over 45 countries and taking them to market in the best possible way. Everyone is welcome at Autoglym for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. “We don’t want you to just work here. We want you to belong here.” Sounds exciting right? Click apply today!