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- Tasks: Join our team as a Ward Clerk, handling patient records and supporting healthcare staff.
- Company: Be part of The Shrewsbury and Telford Hospital NHS Trust, dedicated to exceptional patient care.
- Benefits: Enjoy generous holiday allowance, dedicated training, and a friendly, supportive work environment.
- Why this job: Experience a rewarding role in a fast-paced unit, making a real difference in patients' lives.
- Qualifications: Good IT skills, telephone etiquette, and experience with the public are essential.
- Other info: This role offers a chance to be the welcoming face for patients and their families.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen for a Ward Clerk within our team within the Acute Medical Floor.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care Flow system and booking appointments.
AMA/AMU is a fast-paced environment requiring the ward clerk to meet demanding targets and must also be a pivotal member of the team. We also have a Same Day Emergency Care (SDEC) which provides same day care to medical patients.
The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.
Admin and clerical support within the acute medical floor based on AMA/AMU/SDEC. The successful candidate will often be the first face patients and relatives see when visiting the units, they must be a welcoming and compassionate individual, who can work independently and as part of a team.
• Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
• Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
• Answer the telephone, responding to questions or requests as appropriate.
• Request the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist/ECG Technician/Radiographers/Porters).
• Make outpatient referrals as requested by nursing staff.
• Notify Pathology of urgent blood specimens when requested by nursing staff.
• Request and collect (or deliver when requested) notes and x-rays from various departments.
• Order transport for patients as requested by nursing staff, competing appropriate paperwork.
AMU/AMA at Shrewsbury hospital is a very busy, friendly unit. Patients are referred from GP/ED, resulting in the area being very busy. It is staffed by a diverse, multi disciplinary team whose focus is always on providing the very best care for those who use our service.
Staff members benefit from dedicated training and a generous holiday allowance.
For full duties and responsibilities please refer to the attached document entitled Job Description.
This advert closes on Thursday 28 Aug 2025 #J-18808-Ljbffr
Ward Clerk - Acute Medical Unit | The Shrewsbury and Telford Hospital NHS Trust employer: www.findapprenticeship.service.gov.uk - Jobboard
Contact Detail:
www.findapprenticeship.service.gov.uk - Jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk - Acute Medical Unit | The Shrewsbury and Telford Hospital NHS Trust
✨Tip Number 1
Familiarise yourself with the Care Flow system mentioned in the job description. Understanding how this system works will give you a significant advantage during the interview, as it shows your initiative and readiness to hit the ground running.
✨Tip Number 2
Practice your telephone skills by role-playing common scenarios you might encounter in the role. This will help you feel more confident and prepared to handle inquiries effectively, which is crucial in a fast-paced environment like the Acute Medical Unit.
✨Tip Number 3
Demonstrate your ability to remain calm under pressure by reflecting on past experiences where you've successfully managed stressful situations. Be ready to share these examples during your interview to showcase your resilience and problem-solving skills.
✨Tip Number 4
Research the Shrewsbury and Telford Hospital NHS Trust and their values. Being knowledgeable about the organisation will not only help you tailor your responses but also show your genuine interest in becoming part of their team.
We think you need these skills to ace Ward Clerk - Acute Medical Unit | The Shrewsbury and Telford Hospital NHS Trust
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the specific duties and responsibilities of a Ward Clerk. Highlight key skills such as IT proficiency, telephone communication, and the ability to remain calm under pressure.
Tailor Your CV: Customise your CV to reflect relevant experience in administrative roles, particularly those involving public interaction. Emphasise your IT skills and any previous experience in a healthcare setting, if applicable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the NHS. Mention your ability to work in a fast-paced environment and provide examples of how you've successfully managed similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a Ward Clerk position.
How to prepare for a job interview at www.findapprenticeship.service.gov.uk - Jobboard
✨Showcase Your People Skills
As a Ward Clerk, you'll be the first point of contact for patients and their families. Make sure to highlight your experience dealing with the general public and demonstrate your ability to remain calm and compassionate under pressure.
✨Demonstrate IT Proficiency
Since good IT skills are essential for this role, be prepared to discuss your experience with relevant systems, particularly the Care Flow system. If you have any specific examples of how you've used technology to improve efficiency, share those!
✨Prepare for Fast-Paced Scenarios
The Acute Medical Unit is a busy environment, so be ready to discuss how you handle high-pressure situations. Think of examples where you've successfully met demanding targets or managed multiple tasks simultaneously.
✨Exude Positivity and Confidence
A positive and helpful manner is crucial in this role. During the interview, maintain a friendly demeanour and show confidence in your abilities. This will help convey that you're the right fit for the team.
