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For Companies At a Glance
- Tasks: Transcribe sensitive audio content and produce legal documents for investigations.
- Company: Join Northumbria Police, dedicated to serving and protecting our amazing region.
- Benefits: Enjoy agile working, competitive salary, and a supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: RSA II or equivalent experience required; typing test included in the interview.
- Other info: 12-month fixed-term contract covering maternity leave with flexible working options.
The predicted salary is between 26106 - 26403 £ per year.
Salary: Band 4, £26,106-£26,403
Location: Agile, Gateshead (average ne day per month) and homeworking.
Contract: 12 Month Fixed Term Contract Covering Maternity Leave.
Hours: 37 hours per week, Monday – Friday
The role
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Business Services Department as a Transcriber.
The Transcription Unit are seeking to appoint an individual who will be able to provide a comprehensive transcribing and word processing service, who is able to produce well presented documents, accurate text tables and file management. They must have a keen desire to deliver an effective customer service and satisfaction. Candidates must have RSA II or equivalent experience. A small typing test will be given as part of the interview process.
What you’ll do
Transcribe Sensitive Audio Content: Accurately transcribe audio recordings including Achieving Best Evidence interviews, emergency calls, Body Worn Video footage, and other materials related to serious incidents and investigations.
Produce Legal and Investigative Documents: Create well-formatted documents such as witness statements and interview transcripts for use in Crown Court, Magistrates’ Court, and internal investigations.
Ensure Compliance and Quality Standards: Review recorded interviews and transcriptions to ensure alignment with Force policies, procedures, and PACE guidelines, maintaining a consistently high standard.
Provide Customer-Focused Support: Handle enquiries professionally, redirecting or escalating as needed to ensure efficient service and customer satisfaction.
Maintain Equipment and Technical Functionality: Identify and report equipment faults or maintenance needs to ensure uninterrupted transcription services.
What you’ll bring
RSA II / OCR or equivalent experience
Experience of working in a transcription unit or typing environment
Ability to use judgement, initiative and creativity, to resolve situations and provide positive solutions
Ability to type and format documents to appropriate standards
Possess the ability to work in isolation and as part of a team.
Demonstrate a professional and proactive approach to customer service
The recruitment process will consist of the initial application form followed by a face to face interview and Typing exercise. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
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Transcriber (FTC) employer: www.findapprenticeship.service.gov.uk - Jobboard
Contact Detail:
www.findapprenticeship.service.gov.uk - Jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transcriber (FTC)
✨Tip Number 1
Familiarise yourself with the types of audio content you'll be transcribing. Understanding the context of Achieving Best Evidence interviews and emergency calls will help you grasp the nuances in the recordings, making your transcription more accurate.
✨Tip Number 2
Practice your typing speed and accuracy before the interview. Since a typing test is part of the process, using online typing tools can help you improve your skills and boost your confidence.
✨Tip Number 3
Brush up on legal terminology and formatting standards for documents used in court. Being knowledgeable about how to present witness statements and interview transcripts will demonstrate your commitment to quality and compliance.
✨Tip Number 4
Prepare to discuss your customer service experience during the interview. Think of examples where you've handled enquiries or resolved issues effectively, as this role requires a strong focus on customer satisfaction.
We think you need these skills to ace Transcriber (FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Transcriber position. Highlight your relevant experience in transcription and customer service.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the job. Emphasise your RSA II qualification or equivalent experience, and any previous work in a transcription unit or typing environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the importance of accurate transcription in legal contexts. Mention your ability to maintain compliance and quality standards.
Prepare for the Typing Test: Since a typing test is part of the interview process, practice your typing speed and accuracy. Familiarise yourself with common transcription formats to ensure you can produce well-presented documents.
How to prepare for a job interview at www.findapprenticeship.service.gov.uk - Jobboard
✨Brush Up on Your Transcription Skills
Since a typing test is part of the interview process, make sure to practice your transcription skills beforehand. Familiarise yourself with different audio formats and work on your typing speed and accuracy to ensure you can handle the demands of the role.
✨Understand the Role's Requirements
Take time to thoroughly read the job description and understand what Northumbria Police is looking for in a Transcriber. Be prepared to discuss how your experience aligns with their needs, especially regarding producing legal documents and maintaining compliance with quality standards.
✨Showcase Your Customer Service Skills
As the role involves providing customer-focused support, be ready to share examples of how you've successfully handled enquiries or resolved issues in previous roles. Highlight your proactive approach to ensuring customer satisfaction.
✨Prepare for Questions on Compliance and Quality Standards
Expect questions related to compliance with policies and procedures, especially those relevant to transcription and legal documentation. Be prepared to discuss how you ensure high-quality work and adherence to guidelines in your previous experiences.
