Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage guest requests, ensure safety, and support staff during the night shift.
- Company: Join LGH Hotels Management, a leading name in UK hospitality with 42 hotels.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and more!
- Why this job: Be part of a dynamic team in a historic hotel with modern vibes.
- Qualifications: Previous hotel experience, excellent customer service, and strong communication skills required.
- Other info: Flexible hours with opportunities for growth in a vibrant industry.
The predicted salary is between 20000 - 28000 £ per year.
Nights Team Member
Carlisle Station Hotel, Sure Collection By Best Western
The Opportunity
Join Our Team as a Night Team Member!
Are you reliable and responsible? We\’re looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You\’ll Do:
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
Hotel
With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria’s capital. This striking Victorian building is paired with modern, boutique interiors.
The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
#J-18808-Ljbffr
Nights Team Member employer: www.findapprenticeship.service.gov.uk - Jobboard
Contact Detail:
www.findapprenticeship.service.gov.uk - Jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member
✨Tip Number 1
Familiarise yourself with the Carlisle Station Hotel and its unique features. Knowing about the hotel's history, architecture, and services can help you engage in meaningful conversations during your interview.
✨Tip Number 2
Highlight any previous experience in hospitality, especially in night shifts. Be prepared to discuss specific situations where you demonstrated excellent customer service or handled emergencies effectively.
✨Tip Number 3
Showcase your understanding of safety and security procedures relevant to hotel operations. You might want to prepare examples of how you've maintained safety in past roles or how you would handle potential security issues.
✨Tip Number 4
Demonstrate your flexibility and adaptability by discussing your willingness to work evenings and weekends. Share experiences where you successfully adapted to changing circumstances or worked under pressure.
We think you need these skills to ace Nights Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, especially any previous roles as a night team member or similar positions. Emphasise your customer service skills and ability to handle high-pressure situations.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel. Mention specific experiences that demonstrate your reliability, communication skills, and understanding of safety procedures.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as your ability to manage guest requests, perform security checks, and assist with maintenance tasks. Use examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at www.findapprenticeship.service.gov.uk - Jobboard
✨Showcase Your Customer Service Skills
As a Night Team Member, excellent customer service is key. Be prepared to share examples of how you've handled guest requests or resolved issues in previous roles. This will demonstrate your ability to ensure a pleasant stay for guests.
✨Understand Safety and Security Procedures
Familiarise yourself with common safety and security protocols in the hospitality industry. During the interview, express your understanding of these procedures and how you would implement them during your shift to maintain a safe environment.
✨Demonstrate Calmness Under Pressure
Night shifts can be unpredictable, so it's important to show that you can remain calm in high-pressure situations. Prepare to discuss a time when you successfully managed a stressful scenario, highlighting your problem-solving skills.
✨Highlight Flexibility and Adaptability
The role requires a flexible approach to work, especially with evening and weekend shifts. Be ready to talk about your availability and any past experiences where you adapted to changing circumstances or took on various responsibilities.
