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- Tasks: Join our team as a Hospitality Team Member, serving customers in our casino bar and restaurant.
- Company: Resorts World is a lively leisure destination with exciting brands and events, attracting millions each year.
- Benefits: Enjoy flexible benefits, discounts, gym membership, and career progression opportunities.
- Why this job: Be part of a fun, dynamic environment with a focus on customer service and teamwork.
- Qualifications: Previous experience in hospitality is preferred, along with a passion for excellent customer care.
- Other info: We celebrate diversity and provide support throughout the application process.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for a full-time Hospitality Team Member to join our team working 40 hours per week. We seek enthusiastic and dynamic candidates with a passion for delivering excellent customer service and a flexible attitude towards changing priorities and procedures, including shifts/rotas.
This role involves working in the casino bar and restaurant. Ideally, candidates should have previous experience in a similar position.
Key responsibilities include:
- Ensuring an exceptional standard of customer care, adhering to all company procedures, processes, health & safety, and hygiene regulations.
- Being an effective team player contributing to continuous business improvement.
- Operating tills and handling cash.
- Waiting tables and clearing cutlery and glasses, ensuring all items are washed, cleaned, and stored correctly.
- Proactively identifying food and beverage requirements.
- Maintaining cleanliness and tidiness in all casino areas.
We offer various benefits, including:
- Online Discount portal
- Flexible benefits such as extra holiday purchase, dental insurance, health cash plan, critical illness cover, and travel insurance
- Life Cover
- Discounts across Resorts World Birmingham, NEC Campus, and wider Genting UK brand
- Discounted on-site gym membership
- Discounted bus and rail passes with National Express
- Pension scheme
- Uniform provided
- Employee Assistance Programme
- Free on-site parking
- Staff discounts at various venues including Genting Hotel, Santai Spa, Sky Bar & Restaurant, Vortex, and more
We foster a fun environment with company-funded engagement events, recognition programs, career progression opportunities via our online learning portal Genting Academy, and various employee incentives.
*Subject to eligibility
Resorts World is a vibrant leisure destination owned by Genting UK Ltd., featuring brands like Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Arcade, and The Sports Bar. Located opposite the NEC and Resorts World Arena, it attracts millions annually for concerts, exhibitions, and events, offering a dynamic and fast-paced work environment.
As an inclusive employer, we celebrate diversity and are committed to providing support during the application process, including any necessary adjustments. Please contact us if needed.
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Hospitality Team Member- 40 hrs employer: www.findapprenticeship.service.gov.uk - Jobboard
Contact Detail:
www.findapprenticeship.service.gov.uk - Jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member- 40 hrs
✨Tip Number 1
Familiarise yourself with the specific customer service standards and practices in the hospitality industry. Understanding what excellent service looks like in a casino bar and restaurant setting will help you stand out during interviews.
✨Tip Number 2
Show your enthusiasm for the role by researching Resorts World and its various offerings. Being able to discuss their brands and services during your conversation will demonstrate your genuine interest in joining our team.
✨Tip Number 3
Highlight any previous experience you have in fast-paced environments, especially in hospitality. Be ready to share specific examples of how you've successfully handled busy shifts or challenging customer interactions.
✨Tip Number 4
Prepare to discuss your flexibility regarding shifts and changing priorities. Since this role requires adaptability, sharing past experiences where you've successfully adjusted to new situations will be beneficial.
We think you need these skills to ace Hospitality Team Member- 40 hrs
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer service and hospitality.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in similar roles. Emphasise any specific skills related to customer care, teamwork, and cash handling that align with the job.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the Hospitality Team Member position and how your values align with their commitment to excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at www.findapprenticeship.service.gov.uk - Jobboard
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Flexibility
Since the role requires a flexible attitude towards changing priorities, be prepared to discuss how you've adapted to changes in previous jobs. Highlight any experience you have with shift work or adjusting to new procedures.
✨Highlight Teamwork Skills
Being an effective team player is crucial in this role. Prepare to talk about your experiences working in teams, how you contribute to group success, and any instances where you helped improve team dynamics.
✨Know the Company and Its Values
Research Resorts World and its various brands before the interview. Understanding their values and what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
