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- Tasks: Book endoscopy procedures and assist patients via phone in a supportive team.
- Company: Join ESNEFT, the largest NHS organisation in East Anglia, serving nearly one million people.
- Benefits: Enjoy flexible working, 27 days annual leave, NHS discounts, and a focus on staff wellbeing.
- Why this job: Make a real impact on patient care while developing your skills in a dynamic environment.
- Qualifications: Must be computer literate with recent admin experience and strong organisational skills.
- Other info: This is a fixed-term role until December 2025, with potential for growth.
The predicted salary is between 28800 - 43200 £ per year.
Exciting opportunities have arisen for highly motivated, experienced administrators to join the Endoscopy booking team as an Endoscopy Booking Clerk at Ipswich Hospital.
In this role, you will be contacting patients via phone to book their endoscopy procedures, assisting diagnosis via our 18-week, urgent, and 2-week wait pathways.
This role operates on a rota shift basis, with hours between 08:00 and 16:00 Monday to Friday, and Saturday 09:00 to 17:00. These hours may be subject to change based on service needs.
This is a Fixed Term/Secondment contract until 31st December 2025.
You will be responsible for booking patients in line with the Trust \’Patient Access Policy\’, ensuring patients are allocated to appropriate endoscopy lists, and procedures are scheduled promptly.
The ideal candidate will be fully computer literate in all Microsoft applications and have recent administrative experience. Excellent organisational and communication skills are essential, along with the ability to prioritise workload and maintain high accuracy.
We are ESNEFT, providing hospital and community health services to nearly one million people across east Suffolk and north Essex. Our staff deliver care from acute hospitals, community hospitals, clinics, and in patients’ homes.
We are the largest NHS organisation in East Anglia, employing over 12,000 staff. We support our staff with training, development opportunities, flexible working, a generous pension scheme, unsocial hours payments where applicable, 27 days annual leave (pro rata), and NHS discounts. Our Staff Health and Wellbeing programme offers various services.
Our philosophy is that Time Matters to everyone. We focus on improving processes and removing delays for staff and patients.
We are investing in digital transformation with a partnership with Epic, bringing a leading electronic patient record system to ESNEFT, enhancing hospital life for staff and patients.
If you are passionate about patient care and eager to develop your skills and knowledge, we want to hear from you.
Learn more about living and working here: www.youtube.com/watch?v=GkPu7HphU8A
For full details of the responsibilities and duties of this role, please see the attached job description.
This advert closes on Wednesday 27 Aug 2025.
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Endoscopy Booking Clerk - Ipswich | East Suffolk and North Essex NHS Foundation Trust employer: www.findapprenticeship.service.gov.uk - Jobboard
Contact Detail:
www.findapprenticeship.service.gov.uk - Jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Endoscopy Booking Clerk - Ipswich | East Suffolk and North Essex NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the NHS Patient Access Policy, as understanding this will be crucial in your role. Knowing the ins and outs of the policy will not only help you during the interview but also demonstrate your commitment to patient care.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be contacting patients to book procedures, practice clear and empathetic communication to ensure a positive experience for them.
✨Tip Number 3
Get comfortable with Microsoft applications, particularly Excel and Word, as these will be essential for managing bookings and documentation. Consider taking a quick online course if you need a refresher.
✨Tip Number 4
Research the East Suffolk and North Essex NHS Foundation Trust and its values. Being able to discuss how your personal values align with theirs can set you apart during the interview process.
We think you need these skills to ace Endoscopy Booking Clerk - Ipswich | East Suffolk and North Essex NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Endoscopy Booking Clerk position. Highlight key skills such as communication, organisation, and computer literacy in your application.
Tailor Your CV: Customise your CV to reflect your relevant administrative experience and skills. Emphasise your proficiency in Microsoft applications and any previous roles that involved patient interaction or scheduling.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your motivation to join the Endoscopy booking team. Mention specific examples from your past experiences that demonstrate your ability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at www.findapprenticeship.service.gov.uk - Jobboard
✨Showcase Your Communication Skills
As an Endoscopy Booking Clerk, you'll be contacting patients regularly. During the interview, demonstrate your excellent communication skills by clearly articulating your thoughts and actively listening to questions. Consider sharing examples of how you've effectively communicated in previous roles.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills to manage patient bookings efficiently. Be prepared to discuss your methods for prioritising tasks and maintaining accuracy under pressure. You might want to mention specific tools or techniques you use to stay organised.
✨Familiarise Yourself with NHS Policies
Understanding the Trust's Patient Access Policy is crucial for this position. Before the interview, take some time to research relevant NHS policies and procedures related to patient bookings. This knowledge will show your commitment to adhering to guidelines and improving patient care.
✨Demonstrate Your IT Proficiency
Being fully computer literate is essential for this role. During the interview, be ready to discuss your experience with Microsoft applications and any other relevant software. If possible, provide examples of how you've used technology to enhance your administrative work.
