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- Tasks: Be the go-to person for Flemish-speaking customers, providing top-notch support across various channels.
- Company: Join a dynamic team that values inclusivity and growth in a supportive environment.
- Benefits: Enjoy a competitive salary, great perks, and clear paths for career advancement.
- Why this job: This role offers a chance to make a real impact while developing your skills in customer service.
- Qualifications: Fluency in Flemish and English, with previous customer service experience preferred.
- Other info: Ready to kickstart your career? Send us your CV and let's chat!
The predicted salary is between 20400 - 30600 £ per year.
Job Title: Customer Service Advisor – Flemish Speaking
Location: Rosyth
Salary: £25,500 DOE
Job Type: Full-Time, Permanent
Pertemps are recruiting on behalf of our client for a Flemish-speaking Customer Service Advisor to join their dynamic and growing team. If you\’re fluent in Flemish and passionate about delivering exceptional customer experiences, we want to hear from you.
What’s on Offer:
– Competitive salary of £25,500, depending on experience
– A range of company benefits
– Friendly, inclusive, and supportive team culture
– Clear opportunities for career growth and development
Key Responsibilities:
– Be the first point of contact for Flemish-speaking customers across phone, email, live chat, and social media
– Deliver outstanding customer support and resolve queries efficiently
– Promote products and services, using up-selling and cross-selling techniques where appropriate
– Process orders, returns, and refunds in line with company procedures
– Maintain accurate and detailed records of customer interactions
– Escalate unresolved issues to the appropriate internal teams
– Meet and exceed service KPIs including AHT and CSAT
– Share customer insights to help improve service delivery
What We’re Looking For:
– Fluent in Flemish and English – written and spoken
– Previous experience in customer service or a similar role
– Excellent communication skills with a customer-first attitude
– Strong attention to detail and confident problem-solving skills
– Ability to multitask and stay organised in a fast-paced environment
– Comfortable using CRM systems and standard office software (e.g., MS Office)
Ready to Apply?
Please attach your CV and one of the team will call you to discuss.
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Customer Service - Flemish Speaking employer: www.findapprenticeship.service.gov.uk - Jobboard
Contact Detail:
www.findapprenticeship.service.gov.uk - Jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Flemish Speaking
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your Flemish language skills, especially in a customer service context. Being able to showcase your fluency in both Flemish and English will set you apart from other candidates.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding what they offer will enable you to engage more meaningfully with customers and show your enthusiasm for the role.
✨Tip Number 4
Prepare examples of how you've successfully handled customer queries in the past. This will help you illustrate your experience and customer-first attitude during the interview process.
We think you need these skills to ace Customer Service - Flemish Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in Flemish and English. Emphasise any previous customer service experience and relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to deliver exceptional experiences. Mention specific examples of how you've resolved customer queries in the past.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and attention to detail. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at www.findapprenticeship.service.gov.uk - Jobboard
✨Showcase Your Language Skills
Since the role requires fluency in Flemish and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in Flemish, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Discuss your previous customer service roles and provide specific examples of how you handled challenging situations. Emphasise your ability to resolve queries efficiently and maintain a positive attitude, as this is crucial for the position.
✨Familiarise Yourself with the Company
Research the company and its products or services before the interview. Understanding their offerings will help you answer questions more effectively and show your genuine interest in the role and the company culture.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or how you prioritise tasks. Practising your responses will help you feel more confident and articulate during the interview.
