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- Tasks: Join our Medical Imaging Clerical Team, providing essential reception and clerical support.
- Company: ESNEFT delivers health services to nearly one million people in east Suffolk and north Essex.
- Benefits: Enjoy flexible working, generous leave, NHS discounts, and a supportive health and wellbeing programme.
- Why this job: Be part of a dynamic team improving patient care while developing your skills in a rewarding environment.
- Qualifications: Previous experience in an NHS setting is preferred; strong IT and organisational skills are essential.
- Other info: Fixed term roles until March 2026 with various working hours available.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen for enthusiastic and energetic individuals to join our busy Medical Imaging Clerical Team based at Ipswich Hospital. We currently have 2 x full time (37.5hr) posts and 1 x part time 28 hours post. Working pattern will be over a 12 week rota, covering 7 days per week, 8am to 8pm. Hours to be discussed at interview. These posts are fixed term until 31st March 2026.
In this role you will assist in providing an efficient, high quality, reception/clerical support service to Medical Imaging.
As you will be dealing with patients and the general public, you must have a polite telephone manner and be approachable. You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills.
Ideally, you will have previous experience in a similar environment within an NHS setting, and knowledge of the hospital booking systems, Lorenzo and CRIS would be advantageous.
Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.
• Cover reception duties and modality booking desks
• Deal with referrals and booking patient appointments on the Computerised Radiology Information System (CRIS)
• Deal with telephone enquiries from patients, GP’s and the wider MDT team
• Scanning, filing, emailing and photocopying
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes
We are one of the largest NHS organisations in England, employing more than 12,000 staff
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services
Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bringwhat’swidely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you
Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A
For full details of the responsibilities and duties of this role please see the attached job description.
This advert closes on Sunday 17 Aug 2025 #J-18808-Ljbffr
Clerical Officer | East Suffolk and North Essex NHS Foundation Trust employer: www.findapprenticeship.service.gov.uk - Jobboard
Contact Detail:
www.findapprenticeship.service.gov.uk - Jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer | East Suffolk and North Essex NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the Computerised Radiology Information System (CRIS) and Lorenzo, as having knowledge of these systems will give you a significant advantage. Consider reaching out to current or former employees to gain insights into their experiences and any tips they might have.
✨Tip Number 2
Practice your telephone manner and customer service skills, as you'll be dealing with patients and healthcare professionals regularly. Role-playing common scenarios can help you feel more confident and prepared for the types of calls you might receive.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed multiple tasks under pressure in previous roles. This will demonstrate your ability to handle the fast-paced environment of the Medical Imaging Clerical Team.
✨Tip Number 4
Research ESNEFT's values and commitment to patient care, as aligning your personal values with those of the organisation can make a strong impression during the interview. Be ready to discuss how you can contribute to their mission of improving patient experiences.
We think you need these skills to ace Clerical Officer | East Suffolk and North Essex NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Clerical Officer position. Highlight key skills such as organisational abilities, IT proficiency, and customer service experience that are essential for the role.
Tailor Your CV: Customise your CV to reflect relevant experience in clerical or administrative roles, particularly within an NHS setting. Emphasise any familiarity with hospital booking systems like Lorenzo and CRIS, as well as your ability to work under pressure.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for patient care and your commitment to providing high-quality support services. Mention specific examples from your past experiences that demonstrate your skills and suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Clerical Officer position.
How to prepare for a job interview at www.findapprenticeship.service.gov.uk - Jobboard
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the opportunity to work within the NHS. Highlight your passion for patient care and how it aligns with the values of the East Suffolk and North Essex NHS Foundation Trust.
✨Demonstrate Organisational Skills
Prepare examples from your past experiences that showcase your ability to work under pressure and manage multiple tasks efficiently. Discuss how you prioritise tasks and maintain attention to detail, especially in a busy environment.
✨Familiarise Yourself with Relevant Systems
If you have experience with hospital booking systems like Lorenzo and CRIS, be ready to discuss it. If not, do some research on these systems and mention your willingness to learn quickly during the interview.
✨Practice Polite Communication
Since you'll be dealing with patients and the public, practice your telephone manner and approachability. Consider role-playing common scenarios you might encounter, such as handling enquiries or booking appointments, to demonstrate your communication skills.
