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- Tasks: Lead operational support and management within the National Probation Service.
- Company: Join a vital organisation focused on public safety and rehabilitation.
- Benefits: Enjoy competitive pay, professional development, and a supportive work environment.
- Why this job: Make a real impact in your community while developing leadership skills.
- Qualifications: Experience in management and knowledge of probation services preferred.
- Other info: This is a fixed-term role with potential for future opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Overview of the job
Working at the direction of the Head of Operational Function the post holder will be deployed to a variety of roles in order to provide strategic support.
Summary
To support the Head of LDU Cluster providing management and leadership within the National Probation Service (NPS) Local Delivery Unit (LDU).
To represent the Head of LDU Cluster with external agencies/stakeholders and staff as appropriate.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. May be required to participate in out of hours on call rota.
Responsibilities, Activities & Duties
Senior Operational Support Manager may be required to undertake any combination, or all, of the duties and responsibilities as directed by the Head of Operational Function as set out below.
• Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, Integrated Offender Management etc.
• Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.
• Providing support to the Head of Cluster within the relevant Probation Instruction criteria and rules such as, grievance, discipline, capability, complaints, etc.
• Responsible for the professional development of cluster staff
• Responsible for developing and deploying the Cluster Training Needs Analysis
• Ensure effective cluster employee recruitment and induction
• Act as cluster lead for performance & quality
• Act as cluster lead for audits and inspections
• Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc.
• Responsible for the management of the Business Manager and the administrative support functions within the cluster
• Under the guidance of the Head of LDU Cluster; represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy
• Participate in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings
• In the absence of the Head of LDU Cluster to make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary e.g. authorising the recall of offenders to prison
• Operational support to the Head of cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary
• Under the guidance of the Head of LDU Cluster to take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity, Reward and Recognition, etc.
• Operational support to the Head of cluster in cluster compliance with Health and Safety legislation.
• Senior Management responsibility for estates, buildings and maintenance activities within the cluster
• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
• Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
• Work within the aims and values of NPS and HMPPS
The duties/responsibilities listed above describe the post at present and are not exhaustive. The job holder is expected to accept reasonable alteration sand additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder.
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9131 - Senior Operational Support Manager - Fixed Term / Loan - Swindon and Wiltshire employer: www.findapprenticeship.service.gov.uk - Jobboard
Contact Detail:
www.findapprenticeship.service.gov.uk - Jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 9131 - Senior Operational Support Manager - Fixed Term / Loan - Swindon and Wiltshire
✨Tip Number 1
Familiarise yourself with the National Probation Service's policies and procedures. Understanding the specific guidelines around caseload segmentation and operational support will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of the NPS, especially those in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience with multi-agency partnerships and how you've successfully navigated complex stakeholder relationships. This is crucial for the role, as you'll be representing the Head of LDU Cluster.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've developed staff or led training initiatives in previous roles. This will demonstrate your capability to manage and support the professional development of cluster staff.
We think you need these skills to ace 9131 - Senior Operational Support Manager - Fixed Term / Loan - Swindon and Wiltshire
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Senior Operational Support Manager position. Make sure you understand the responsibilities and requirements, especially regarding strategic support and operational management.
Tailor Your CV: Customise your CV to highlight relevant experience in operational support, leadership, and management within similar environments. Use specific examples that demonstrate your ability to handle sensitive information and work with external agencies.
Craft a Compelling Cover Letter: Write a cover letter that addresses how your skills and experiences align with the job's requirements. Emphasise your understanding of the National Probation Service's values and your commitment to pro-social modelling and safeguarding duties.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professional, as attention to detail is crucial for this role.
How to prepare for a job interview at www.findapprenticeship.service.gov.uk - Jobboard
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid understanding of the Senior Operational Support Manager role. Familiarise yourself with the responsibilities listed in the job description, especially around caseload segmentation and operational support. This will help you articulate how your experience aligns with their needs.
✨Prepare for Scenario-Based Questions
Given the nature of the role, expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of examples from your past experiences where you've successfully managed complex situations, particularly in areas like grievance handling or multi-agency collaboration.
✨Showcase Leadership Skills
As a Senior Operational Support Manager, leadership is key. Be prepared to discuss your approach to managing teams, developing staff, and leading projects. Highlight any relevant experiences where you've demonstrated effective leadership, especially in challenging environments.
✨Emphasise Confidentiality and Compliance
Since the role involves handling sensitive information, be ready to discuss your understanding of confidentiality and compliance within the context of the National Probation Service. Share examples of how you've maintained confidentiality in previous roles and your commitment to adhering to policies and regulations.
