At a Glance
- Tasks: Build strong customer relationships and provide top-notch service in a fast-paced environment.
- Company: Leading independent cruise online travel agent with a supportive culture.
- Benefits: Flexible working, training opportunities, and a focus on employee well-being.
- Other info: Exciting growth opportunities in a thriving industry.
- Why this job: Join a dynamic team and help customers create unforgettable cruise experiences.
- Qualifications: Passion for travel and excellent customer service skills.
The predicted salary is between 30000 - 40000 € per year.
Company Overview
We are one of the UK’s leading independent cruise online travel agents (OTA) having been in business for 40 years, experiencing notable growth over the last 18 months as the travel sector re-emerged from the pandemic. You’ll find a dynamic, collaborative, supportive flexible culture that prioritises the importance of people’s well-being, happiness, and development. The Company has 200 employees with a hybrid model of working from home in the Redditch (Worcs) head office looking to strengthen the team in many areas to help support growth plans.
Dept/Role Overview
The Specialist Cruise Consultant role is fast-paced. No day is the same, with unlimited leads from a retail cruise to a bigger dynamic package specific to that customer. We pride ourselves on exemplary service, allowing us to develop and maintain a huge customer database. Our people are our biggest asset and their love and knowledge of cruise is essential.
Key Responsibilities
- To develop and maintain loyal customer relationships.
- Provide all customers with exemplary customer service.
- Quote and book the right cruise package to meet customers’ needs.
- Complete and attend training as and when required to ensure knowledge and skills are kept current.
- Work towards and hit monthly KPIs.
Tailor-Made / Cruise Specialist employer: www.cruise.co.uk
As one of the UK’s leading independent cruise online travel agents, we offer a vibrant and supportive work environment in our Redditch head office, where employee well-being and development are at the forefront of our culture. With a hybrid working model and a focus on collaboration, we provide our team with ample opportunities for growth and the chance to thrive in a fast-paced role that celebrates passion for travel and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Tailor-Made / Cruise Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the cruise industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service. We want to see your passion for cruising and how you can contribute to our supportive environment.
✨Tip Number 3
Show off your cruise knowledge! Whether it’s about popular destinations or the latest trends in the industry, we love seeing candidates who are genuinely enthusiastic about cruising. It’ll set you apart from the rest!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who fit our dynamic culture.
We think you need these skills to ace Tailor-Made / Cruise Specialist
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel and cruising shine through. Share any personal experiences or knowledge you have about cruises that could make you stand out as a candidate who truly understands our customers' needs.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Specialist Cruise Consultant role. Highlight relevant experience and skills that align with the job description, showing us why you're the perfect fit for our team.
Be Personable and Engaging:We’re looking for someone who can build relationships with customers, so let your personality come through in your writing. Use a friendly tone and be engaging, as if you’re already having a conversation with a potential customer.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting to know you better!
How to prepare for a job interview at www.cruise.co.uk
✨Know Your Cruises
Make sure you brush up on your cruise knowledge before the interview. Familiarise yourself with different cruise lines, destinations, and packages. This will not only show your passion for the role but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exemplary customer service in the past. Think about specific situations where you went above and beyond for a customer. This is crucial for a role that prioritises customer relationships.
✨Emphasise Teamwork and Collaboration
Since the company values a collaborative culture, be ready to discuss how you work well in a team. Share experiences where you contributed to a group goal or supported colleagues, highlighting your ability to thrive in a dynamic environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, growth plans, and training opportunities. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
