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- Tasks: Coordinate referrals, manage client communications, and streamline operations for a busy social work team.
- Company: Join a rapidly expanding agency dedicated to supporting separating families with professional social workers and therapists.
- Benefits: Enjoy a dynamic work environment, paid training opportunities, and the chance to make a real impact.
- Why this job: Be the heartbeat of our operations, fostering relationships and helping families navigate challenging times.
- Qualifications: Experience in operations coordination, strong IT skills, and a basic understanding of family law required.
- Other info: Laptop provided; ideal for energetic individuals ready to hit the ground running.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an Operations and Referrals Coordinator to join our busy team. Are you a well-organized, friendly energetic individual? Would you be able to support a lively team of professional social workers and therapists and, working with our virtual assistant, coordinate the referrals to them? Do you have a basic understanding of family law/divorce/separation and what might be needed to support our clients in making the best arrangements for their children?
We are a rapidly expanding specialist social work agency that works specifically with separating families and we need a really efficient administrator who is energetic, self-motivating and who can most certainly ‘hit the ground running’. We need someone with a helpful and non-judgemental attitude who is able to work with diversity and respect our clients as well as those working for CFS.
In this role, you will be the heartbeat of our operations, ensuring everything runs smoothly while helping to foster strong relationships with the lawyers and the families they represent as well as parents who refer themselves to our team. You will play a key role in coordinating referrals, assisting clients in their journey, and ultimately making a positive impact on our organization. Your ability to multitask and communicate effectively will be crucial in this position. You will work closely with the management team to streamline processes and maintain a welcoming environment for both clients and staff. Your contributions will directly influence the efficiency of our operations and the satisfaction of those we serve. If you are passionate about helping others and have a knack for coordination, we would love to hear from you. Join us and be part of a dynamic team dedicated to delivering exceptional support and services to separated and separating families.
RESPONSIBILITIES
- Coordinate all referrals to CFS including monitoring and responding promptly to emails that come in, ensuring timely follow-ups are sent.
- Send out company documents and coordinate receipt of compliance documents, contracts, terms and conditions etc to maintain accurate records.
- Maintain and update a comprehensive database of client referrals and case progression.
- Serve as the primary point of contact for clients and parents regarding referrals and operational inquiries.
- Assist in the development and improvement of operational protocols and referral procedures.
- Monitor referral outcomes when required and gather feedback for quality improvement.
- Collaborate with the management team to address operational challenges and streamline workflows.
- Join in weekly (or more frequent) “review of duty desk” meetings with the management team and specifically take direction from the Director of Operations or in her absence, the Director.
ESSENTIAL
- Proven recent or substantial experience in operations coordination or a similar multi-faceted pressured administrative role.
- Excellent IT skills including familiarity with and ability to use Microsoft Outlook, Teams, Excel and Sharepoint.
- A basic understanding of the area of family law and social work in which we operate and an anti-discriminatory (including non-gendered) attitude to the needs of the parents with whom we work.
- A willingness to learn and take on new ideas and concepts.
- A willingness to attend (paid) training if needed.
- Strong communication and interpersonal skills, with a friendly demeanour.
- Excellent organizational skills and attention to detail.
- Excellent communication skills including clear confident writing.
DESIRABLE
- Higher Education/degree or equivalent.
- Numeracy / ability to work with invoicing software to support the bookkeeper.
- Ability to use MACbook Pro (laptop provided).
REFERRALS AND OPERATIONS COORDINATOR employer: www.childandfamilysolutions.co.uk
Contact Detail:
www.childandfamilysolutions.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land REFERRALS AND OPERATIONS COORDINATOR
✨Tip Number 1
Familiarise yourself with family law and the specific challenges faced by separating families. This knowledge will not only help you understand the role better but also allow you to engage more effectively with clients and colleagues during interviews.
✨Tip Number 2
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. Be ready to discuss specific situations where your coordination made a positive impact on operations.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've built relationships in past roles. Highlight any experience you have in liaising with diverse groups, as this will resonate well with our focus on respect and inclusivity.
✨Tip Number 4
Be proactive in your approach by researching our organisation and its values. During your conversation, express your enthusiasm for contributing to our mission and how you can help streamline processes and improve client experiences.
We think you need these skills to ace REFERRALS AND OPERATIONS COORDINATOR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations coordination or administrative roles. Emphasise your organisational skills, attention to detail, and any familiarity with family law or social work.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to coordinate effectively. Mention specific examples of how you've successfully managed multiple tasks or supported a team in the past.
Highlight IT Skills: Since the role requires excellent IT skills, be sure to mention your proficiency with Microsoft Outlook, Teams, Excel, and Sharepoint. If you have experience with invoicing software or MACbook Pro, include that as well.
Showcase Communication Skills: Demonstrate your strong communication abilities in both your CV and cover letter. Use clear and confident writing, and consider including examples of how you've effectively communicated with clients or colleagues in previous roles.
How to prepare for a job interview at www.childandfamilysolutions.co.uk
✨Show Your Organisational Skills
As an Operations and Referrals Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the busy nature of the role.
✨Understand Family Law Basics
Familiarise yourself with basic concepts of family law, divorce, and separation. This knowledge will not only help you answer questions confidently but also show your genuine interest in the field and the clients you'll be supporting.
✨Emphasise Your Communication Skills
Effective communication is crucial in this role. Be ready to discuss how you've successfully communicated with diverse groups in the past, whether through emails, meetings, or face-to-face interactions. Highlight your friendly demeanour and willingness to assist others.
✨Demonstrate Your Team Spirit
This position involves working closely with a team of social workers and therapists. Share examples of how you've collaborated with others in previous roles, showcasing your ability to contribute positively to a team environment and support your colleagues.
