Overview
French Speaking Technical Support – SQL & API / SAAS / Cloud - London
Full-time job - 3 days in London office
• Are you fluent in French and English ?
• Do you have strong SQL experience ?
• Do you possess Customer / Technical support in a SAAS/ Cloud / API environment ?
Day to day you will
- Work with Engineering and Product teams to escalate and resolve issues
- Prioritize and manage cases, documenting troubleshooting activity in a case management system
- Build technical domain expertise and operate as part of a diverse and international team
- Document your knowledge for the team by creating help articles for the internal knowledge base
- Manage your time effectively as workload and priorities change constantly
- Proactively identify where an issue may need additional help or escalation
- Gain a deep understanding of product line processes by attending training, self-paced learning and practising and investigating things for yourself
- Build technical domain expertise
- Understand and adopt processes and give ideas where these could be improved
To be successful in this role, you must possess:
- Fluent French
- 2+ years of experience in a product focused technical support role
- Strong SQL experience, including querying and investigating data
- Experience working with APIs
- Incident management and process understanding
- Experience of software development concepts, lifecycle and technologies is a plus
- Experience of working within Agile environments, managing multiple products at one time
- Ability to work in a complex domain and a fast-moving technical environment
- Exposure to Continuous Integration and Deployment workflows is a plus
- Excellent communication skills and experience managing stakeholders of varying seniority and technical ability
- Education and learning in Computer/Information technologies or equivalent
- AWS experience or exposure is beneficial
- Experience working within a microservices architecture/distributed architecture is a plus
- Finance/payments experience is beneficial
French Speaking Technical Support – SQL & API / SAAS / Cloud - London employer: www.cardandpaymentjobs.com
Join a dynamic and innovative international events business that champions creativity and organisation in a supportive remote work environment. With a focus on personal growth, you'll have the opportunity to take ownership of your projects while collaborating with a small, entrepreneurial team dedicated to making a meaningful impact across global events. Enjoy the flexibility of remote work alongside the chance to develop your skills in various marketing disciplines, ensuring a rewarding career path.
Contact Details:
www.cardandpaymentjobs.com Recruitment Team
