At a Glance
- Tasks: Provide technical support in a dynamic SAAS/Cloud environment while collaborating with engineering teams.
- Company: Join a leading tech company in London with a diverse and international team.
- Benefits: Enjoy a competitive salary, flexible working arrangements, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to learn and grow in cutting-edge technologies.
- Why this job: Make a real impact by solving technical challenges and enhancing customer experiences.
- Qualifications: Fluent in French, strong SQL skills, and experience in technical support roles.
The predicted salary is between 36000 - 60000 £ per year.
Overview
French Speaking Technical Support – SQL & API / SAAS / Cloud - London
Full-time job - 3 days in London office
• Are you fluent in French and English ?
• Do you have strong SQL experience ?
• Do you possess Customer / Technical support in a SAAS/ Cloud / API environment ?
Day to day you will
- Work with Engineering and Product teams to escalate and resolve issues
- Prioritize and manage cases, documenting troubleshooting activity in a case management system
- Build technical domain expertise and operate as part of a diverse and international team
- Document your knowledge for the team by creating help articles for the internal knowledge base
- Manage your time effectively as workload and priorities change constantly
- Proactively identify where an issue may need additional help or escalation
- Gain a deep understanding of product line processes by attending training, self-paced learning and practising and investigating things for yourself
- Build technical domain expertise
- Understand and adopt processes and give ideas where these could be improved
To be successful in this role, you must possess:
- Fluent French
- 2+ years of experience in a product focused technical support role
- Strong SQL experience, including querying and investigating data
- Experience working with APIs
- Incident management and process understanding
- Experience of software development concepts, lifecycle and technologies is a plus
- Experience of working within Agile environments, managing multiple products at one time
- Ability to work in a complex domain and a fast-moving technical environment
- Exposure to Continuous Integration and Deployment workflows is a plus
- Excellent communication skills and experience managing stakeholders of varying seniority and technical ability
- Education and learning in Computer/Information technologies or equivalent
- AWS experience or exposure is beneficial
- Experience working within a microservices architecture/distributed architecture is a plus
- Finance/payments experience is beneficial
#J-18808-Ljbffr
French Speaking Technical Support – SQL & API / SAAS / Cloud - London in City of London employer: www.cardandpaymentjobs.com
Join a dynamic and innovative international events business that champions creativity and organisation in a supportive remote work environment. With a focus on personal growth, you'll have the opportunity to take ownership of your projects while collaborating with a small, entrepreneurial team dedicated to making a meaningful impact across global events. Enjoy the flexibility of remote work alongside the chance to develop your skills in various marketing disciplines, ensuring a rewarding career path.
Contact Details:
www.cardandpaymentjobs.com Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking Technical Support – SQL & API / SAAS / Cloud - London in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at www.cardandpaymentjobs.com. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like www.cardandpaymentjobs.com before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French Speaking Technical Support – SQL & API / SAAS / Cloud - London in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to www.cardandpaymentjobs.com:Your cover letter is your chance to shine! Tell us why you want to work at www.cardandpaymentjobs.com specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at www.cardandpaymentjobs.com!
How to prepare for a job interview at www.cardandpaymentjobs.com
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
