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- Tasks: Manage relationships with Payment Service Providers and optimise payment operations.
- Company: Dynamic company specialising in payments, offering a hybrid work environment.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a fast-paced environment.
- Why this job: Join a cutting-edge team and make an impact in the payments industry.
- Qualifications: Experience in payment technology and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
Working in my clients team that specialises in dealing with PSP’s (Payments Service Providers). My client is looking for a payments Operations Consultant with strong PSP understanding. Your role will be to understand and map the PSP ecosystem. To suit you’ll need a good understanding of payments from a technical perspective, good understanding of how PSP’s and merchants connect as well as good understanding of payment operations. Must have excellent communication skills.
In more detail, you will be responsible for understanding and managing the technical payment ecosystem of clients' merchant relationships and the various parties involved. The role holder is accountable for supporting the PSP operational relationship for clients by providing excellent client management and technical support for resolving issues uncovered. The ideal contractor has a technical mindset, extended product knowledge, is customer-centred, and can lead technical acceptance remediation projects.
Day to day you will:
- Support the operational relationships with key Payment Services Providers (PSPs) within International Markets.
- Understand the payment ecosystem from merchant to PSP to acquirer for key priority industry verticals, such as travel, hospitality and F&B.
- Support the adoption of network policy to support the delivery of the PSP strategy.
- Work closely with internal business partners, other client servicing teams and stakeholders, including senior leadership.
- Actively manage and escalate risk and customer-impacting issues within the day-to-day role to management.
How You’ll Do It:
- Build and develop the relationships between the company and key Payment Services Providers (PSPs).
- Create and manage the ecosystem maps for the key PSP entities.
- Provide inputs to the portal development and network policy updates to optimize our PSP operational relationships.
- Be disciplined in effective project, operations and relationship management and can manage different stakeholders, including Cross-Functional & Leadership teams.
- Takes a problem-solving mindset through the daily operations and lead process improvement opportunities that arise.
- Work with vendors and external partners to ensure delivery of the best quality services to the company.
- Leverage knowledge in international payment network systems, technical and operational knowledge in authorization and clearing/settlement processes will be strongly desirable.
- Produce reporting and dashboards for tracking and analytics.
- Proactively find gaps in the acceptance ecosystem by analyzing data and be accountable for any remediation plans.
- Support the day-to-day client interactions including handling escalated operational queries, liaising with internal and customer technical support teams to resolve issues.
- Manage technical communications with client’s technical team, project team, client servicing teams and senior executives.
- Provide verbal and written communication regarding issues/incidents impacting the company and Client in a timely manner, providing recommendations and thoughts on possible ways forward.
- Be self-motivated, demonstrating the ability to work and lead deliverables independently with little direct supervision and flexible with working hours.
- Ensure PSP processes/projects are well documented.
Tech background:
- Experience in modern Payment Technology, Payment Gateways, Payment Service Provider or similar payment ecosystems from an operational perspective.
- Good knowledge of MS Office package e.g. PowerPoint, Excel, Word, etc., with experience in drafting and delivering presentations to peers and senior management.
- Natural relationship builder, able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders.
Bonus Points If You Have:
- Strong project management/client facing implementation skills.
- Understanding of payments ecosystem.
Payments Operations Manager – for PSP’s (Payments Service providers) 12 months+ contract Hybrid[...] in England employer: www.cardandpaymentjobs.com
Contact Detail:
www.cardandpaymentjobs.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Operations Manager – for PSP’s (Payments Service providers) 12 months+ contract Hybrid[...] in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the payments industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your understanding of the PSP ecosystem and payment operations. Share specific examples of how you've tackled challenges in the past – it’ll show them you’re the real deal.
✨Tip Number 3
Prepare for those interviews! Research the company and their PSP relationships thoroughly. Think about how your skills can help them improve their operations. And don’t forget to practice your communication skills – being able to explain complex concepts clearly is key!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment. So, what are you waiting for? Get your application in and let’s land that job together!
We think you need these skills to ace Payments Operations Manager – for PSP’s (Payments Service providers) 12 months+ contract Hybrid[...] in England
Some tips for your application 🫡
Know Your PSPs: Make sure you highlight your understanding of the Payments Service Providers (PSPs) in your application. We want to see that you can navigate the PSP ecosystem like a pro, so don’t hold back on showcasing your technical knowledge and experience!
Tailor Your Application: When applying, tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love it when candidates show they’ve done their homework and understand what we’re looking for!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application is clear and concise. We want to see how you articulate your thoughts, so keep it professional yet engaging!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at www.cardandpaymentjobs.com
✨Know Your PSP Ecosystem
Before the interview, make sure you have a solid understanding of the Payments Service Provider ecosystem. Brush up on how merchants connect with PSPs and acquirers, as well as the technical aspects of payment operations. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively managed client relationships or resolved technical issues in the past. This will show that you can handle the operational relationships with PSPs and clients smoothly.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to payment operations. Think of real-life examples where you identified gaps in processes or improved operations. Highlight your problem-solving mindset and how you can lead remediation projects effectively.
✨Familiarise Yourself with Reporting Tools
Since producing reports and dashboards is part of the job, make sure you're comfortable discussing your experience with data analysis and reporting tools. Be ready to explain how you've used these tools to track performance or identify issues in previous roles, as this will demonstrate your analytical skills.