At a Glance
- Tasks: Be the first line of support, handling client queries and verifying IDs.
- Company: Join a dynamic payments company in Cambridge with a collaborative spirit.
- Benefits: Immediate start, potential for permanent role, and valuable experience.
- Other info: Opportunity to grow in a fast-paced environment until mid-February 2025.
- Why this job: Kickstart your career in fintech while helping clients and developing skills.
- Qualifications: Strong communication skills, attention to detail, and ability to work independently.
Overview
Customer Support - IMMEDIATE START - Cambridgebased - till mid February 2025
Our client is a payments company looking to hire 4 Customer Support specialists.
Initially, this is a 6 week contract with the possibility of one of the roles becoming permanent.
Responsibilities
- Be the first line of support dealing with client queries
- Respond to emails
- Collect Data to verify ID
What you’ll need
- Ability to show initiative and work independently
- Case Management Acumen – ability to track progress
- Attention to detail
- Be polite under pressure
- The ability to communicate clearly and effectively
NICE TO HAVE
- Payments / Fintech experience
- Proficient in Excel
Customer Support - IMMEDIATE START - Cambridge based - till mid February 2025 employer: www.cardandpaymentjobs.com
Join a dynamic and innovative international events business that champions creativity and organisation in a supportive remote work environment. With a focus on personal growth, you'll have the opportunity to take ownership of your projects while collaborating with a small, entrepreneurial team dedicated to making a meaningful impact across global events. Enjoy the flexibility of remote work alongside the chance to develop your skills in various marketing disciplines, ensuring a rewarding career path.
Contact Details:
www.cardandpaymentjobs.com Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support - IMMEDIATE START - Cambridge based - till mid February 2025
✨Tip Number 1
Network like a pro! Reach out to people in the payments or fintech industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Brush up on common customer support scenarios and think about how you'd handle them. We want you to shine when they ask about your case management skills!
✨Tip Number 3
Show off your Excel skills! If you’ve got experience with data collection and tracking, make sure to highlight that. It’s a nice-to-have for this role, so let’s make it a must-have!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, we’re always on the lookout for passionate candidates like you to join our team!
We think you need these skills to ace Customer Support - IMMEDIATE START - Cambridge based - till mid February 2025
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer support or payments. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us.
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application reflects that. Keep your language straightforward and professional, but don’t forget to let your unique voice come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at www.cardandpaymentjobs.com
✨Know the Company
Before your interview, take some time to research the payments company. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Support specialist, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled client queries in the past.
✨Demonstrate Attention to Detail
Since the role requires attention to detail, be prepared to discuss situations where this skill was crucial. You could mention how you’ve managed data verification or tracked progress in previous roles, highlighting your ability to stay organised under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common customer support challenges and how you would handle them. Practising these scenarios can help you feel more confident and ready to impress during the interview.
