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For Companies At a Glance
- Tasks: Champion customer success and enhance relationships in a fast-paced fintech environment.
- Company: Dynamic fintech company focused on innovative payment solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be the voice of customers and drive impactful changes in their experience.
- Qualifications: Customer-focused mindset with strong communication skills; experience in travel or e-commerce is a plus.
- Other info: Join a collaborative team and thrive in a remote, dynamic work culture.
The predicted salary is between 28800 - 48000 £ per year.
Customer Operations Manager
customer success, customer relations, customer relationships, customer operations
Our fast paced, high growth fintech client offers a range of payments services and are seeking a confident, charismatic go-getter who loves getting stuff done!
You will thrive as Customer Operations Manager if you are enthusiastic, proactive and highly skilled at getting internal stakeholders to prioritise client requests.
Reporting to the COO, you will be a focal point of contact for the business and clients.
As a Customer Relationship Manager, you will be a customer champion acting as their primary point of contact. Alongside the rest of the Operations team, and your colleagues throughout the business, you will be helping to onboard customers, supporting them in their daily operations, and continually seeking to improve the customer experience.
Working closely with the Commercial team, you will assist with business development opportunities, undertake regular customer review meetings and provide a two-way conduit for customers change requirements, and new product development opportunities.
Day to day
- Deal with inbound and outbound customer queries
- Work closely with internal departments including Compliance, Finance, and Product & Technology
- Work with the Integration and Technical support teams to ensure customer technical queries are prioritised and expectations are managed
- Work with the Operations teams to ensure prompt compilation and submission of regular, scheduled reports to Schemes and/or Providers
- Assist with new product launches, including UAT and input into product marketing material
- Identify and develop new business development opportunities
- Use data to accurately measure and report KPIs
- Attend relevant company or industry events to increase brand awareness, win new customers and maximise sales conversion globally as one team
What you\’ll need to be successful in the role
- A customer first mentality.
- Travel, e-commerce, or B2B payments experience desired
- A strong attention to detail and accuracy.
- Excellent communication skills in English, both written and spoken. French would be desirable
- The capacity to thrive in a remote, decentralized, but coordinated environment
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Customer Operations Manager in Cambridgeshire employer: www.cardandpaymentjobs.com
Contact Detail:
www.cardandpaymentjobs.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager in Cambridgeshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your customer success stories. Share specific examples of how you've improved customer relationships or streamlined operations – it’ll make you stand out as a candidate.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your skills align with their needs, especially in customer operations.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in customer operations and fintech. Consider taking online courses or attending webinars. This not only boosts your knowledge but also shows potential employers that you’re committed to personal growth and excellence in your field.
We think you need these skills to ace Customer Operations Manager in Cambridgeshire
Some tips for your application 🫡
Show Your Customer-Centric Mindset: Make sure to highlight your customer-first mentality in your application. We want to see how you've put customers at the heart of your previous roles and how you can bring that passion to our team.
Tailor Your Application: Don’t just send a generic CV and cover letter! We love it when applicants take the time to tailor their application to the role. Mention specific experiences that relate to customer operations and how you’ve successfully managed client relationships.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, attention to detail is key!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at www.cardandpaymentjobs.com
✨Know Your Customer Operations
Make sure you understand the ins and outs of customer operations, especially in a fintech context. Brush up on how customer success and relationships play a role in onboarding and supporting clients. This will show your potential employer that you're not just familiar with the role but genuinely passionate about enhancing the customer experience.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your skills during the interview. Think of examples where you've effectively communicated with internal teams or clients, especially in resolving queries or managing expectations. Practising clear and concise responses will help you shine.
✨Be Proactive with Examples
This position requires a proactive mindset, so come armed with specific examples of how you've taken initiative in previous roles. Whether it’s identifying new business opportunities or improving processes, showing that you can get stuff done will resonate well with the interviewers.
✨Understand the Company Culture
Research the company’s values and culture, especially their approach to customer service and teamwork. Be ready to discuss how your personal values align with theirs. This will not only help you fit in but also demonstrate your enthusiasm for being part of their team.