At a Glance
- Tasks: Lead structured testing campaigns to enhance real-world payment experiences.
- Company: Global payments organisation focused on customer experience.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Join a proactive team dedicated to improving payment journeys.
- Why this job: Make a real impact in the evolving world of payments and customer experience.
- Qualifications: 3+ years in operations or project management with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
A global payments organisation is hiring a Project Support specialist to own the delivery of structured testing campaigns that validate real-world payment experiences — in-store, contactless, and online. This is not a marketing role. It is a delivery-focused position sitting at the intersection of operations, data, and customer experience.
What You'll Own:
- End-to-end campaign delivery — intake, planning, execution, and reporting
- Day-to-day management of a third-party vendor conducting simulated payment transactions
- Translating testing outputs into clear insights and recommendations
- Cross-functional coordination across Operations, Sales, and Implementation
- Validating new partners, products, and payment journeys
You'll Bring:
- 3+ years in operations, programme/project management, or customer experience
- Proven vendor or outsourced delivery management
- Strong data interpretation and stakeholder communication skills
- Highly organised, proactive, and improvement-focused
- Payments, fintech, or e-commerce exposure is a bonus — not a barrier
Customer Experience PROJECT SUPPORT in London employer: www.cardandpaymentjobs.com
Join a dynamic and innovative international events business that champions creativity and organisation in a supportive remote work environment. With a focus on personal growth, you'll have the opportunity to take ownership of your projects while collaborating with a small, entrepreneurial team dedicated to making a meaningful impact across global events. Enjoy the flexibility of remote work alongside the chance to develop your skills in various marketing disciplines, ensuring a rewarding career path.
Contact Details:
www.cardandpaymentjobs.com Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience PROJECT SUPPORT in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in customer experience or project support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and customer experience. We recommend using the STAR method to structure your answers — it helps you showcase your skills effectively!
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed projects or campaigns in the past. Highlight your ability to coordinate with different teams and vendors — that's what they'll want to hear!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Customer Experience PROJECT SUPPORT in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your project support and customer experience roles, and don’t forget to mention any relevant data interpretation skills!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've managed projects or improved customer experiences in the past. We love a good story!
Showcase Your Organisational Skills:Since this role is all about managing campaigns and coordinating with vendors, make sure to highlight your organisational prowess. Mention any tools or methods you use to stay on top of tasks and deadlines.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at www.cardandpaymentjobs.com
✨Know Your Customer Experience
Make sure you understand the ins and outs of customer experience, especially in the context of payments. Brush up on how different payment methods work and be ready to discuss how you can enhance these experiences.
✨Showcase Your Project Management Skills
Prepare examples from your past roles where you've successfully managed projects or campaigns. Highlight your ability to coordinate with various teams and vendors, as this will be crucial for the role.
✨Data is Key
Since the role involves interpreting data, be prepared to discuss how you've used data to drive decisions in previous positions. Bring specific examples of how your insights led to improvements in customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the company’s current projects or challenges in customer experience. This shows your genuine interest and helps you gauge if the role is the right fit for you.
