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For Companies At a Glance
- Tasks: Provide top-notch support for B2B customers in the Fintech space.
- Company: Fast-growing Fintech company revolutionising payment solutions.
- Benefits: Permanent role with opportunities for growth and development.
- Why this job: Join a forward-thinking team and enhance your customer service skills.
- Qualifications: Experience in customer support, especially in payments or financial services.
- Other info: Collaborative environment with a focus on innovation and improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
B2B Customer Support– FinTech
Central London – 5 days in the office
Permanent position
A fast-growing Fintech providing innovative payment solutions is looking for a B2B Customer Support Analyst.
As a B2B Customer Support Analyst you will be the first point of contact for customers, providing high-quality support across technical and operational queries. Working closely with tech, compliance, and service management teams, you will play a key role in ensuring a smooth customer experience.
If you have a passion for customer service and a keen interest in Fintech, this role offers the perfect platform to grow within a forward-thinking organisation.
Responsibilities
- Act as the first line of support for business and consumer customers, logging and resolving queries
- Troubleshoot technical issues, escalating to internal teams or third-party providers
- Collaborate with Tech, Compliance, and Service Management teams to provide effective solutions
- Maintain accurate records of incidents and resolutions in the ticketing system
- Assist in monitoring system alerts, escalating critical issues
- Provide input during product testing and releases, helping to identify and resolve bugs
- Contribute to service improvement initiatives by sharing insights and feedback
Skills & Experience
- Strong customer service experience, in a helpdesk or technical support role
- Experience using ticketing systems (e.g., Jira, Zendesk, ServiceNow or similar)
- Understanding of ITIL principles
- Excellent communication skills
- Ability to prioritise tasks and manage workload effectively
- Experience in payments, financial services
- Any experience with SQL or API’s would be beneficial
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B2B Customer Support - Payments / Fintech experience required in London employer: www.cardandpaymentjobs.com
Contact Detail:
www.cardandpaymentjobs.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B Customer Support - Payments / Fintech experience required in London
✨Tip Number 1
Network like a pro! Reach out to people in the Fintech space, especially those working in customer support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on common B2B customer support scenarios. Think about how you’d handle technical issues or tricky customer queries. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with ticketing systems like Jira or Zendesk. Being able to talk about your experience with these tools will definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace B2B Customer Support - Payments / Fintech experience required in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the B2B Customer Support role. Highlight your experience in customer service, especially in Fintech or payments, and don’t forget to mention any relevant technical skills you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and Fintech. Share specific examples of how you've resolved customer queries or improved processes in previous roles.
Showcase Your Technical Skills: Since this role involves troubleshooting technical issues, make sure to highlight your experience with ticketing systems like Jira or Zendesk. If you’ve got any knowledge of SQL or APIs, definitely mention that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into the process quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at www.cardandpaymentjobs.com
✨Know Your Fintech Stuff
Make sure you brush up on your knowledge of the fintech industry, especially payment solutions. Familiarise yourself with common technical issues and operational queries that customers might face. This will not only show your passion for the sector but also help you answer questions more confidently.
✨Master the Ticketing Systems
Since experience with ticketing systems like Jira or Zendesk is crucial, take some time to explore these platforms if you're not already familiar. Understand how they work and be ready to discuss any past experiences you've had using similar systems. This will demonstrate your readiness to hit the ground running.
✨Show Off Your Communication Skills
As a B2B Customer Support Analyst, you'll need to communicate effectively with both customers and internal teams. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific customer scenarios or technical issues. Think through potential situations you might encounter in this role and how you would approach them. This will help you demonstrate your problem-solving skills and ability to prioritise tasks under pressure.
