Associate Client Manager

ducation

• Bachelor’s Degree preferred.
• A combination of education, training and experience may be considered in lieu of a degree.

Job title

Associate Client Manager

Job Code

GS8003

Effective Date

1 June 2023

Business Group

GSP International

Department

GSP Account Management

Location

UK

Job Summary

This position will partner with a Client Manager to focus on achieving goals by selling World Wide Technology's suite of services including; Consulting, Infrastructure, Applications, and Lab.

Essentials Function

• Works closely with Client Manager as mentor in a specific account or area.
• Acts in a consultative fashion and receives consistent positive feedback from internal and external engagements.
• Assist in managing complex customer relationships, leveraging HPT (High Performance Team) to achieve sales goals.
• Developing relationships with Partner/OEM (Original Equipment Manufacturer) Technical Specialists and Business Units.
• Demonstrating competence in identifying and engaging appropriate partners as part of customer engagement and technical solution design.
• Leverages senior team members to increase knowledge of best practice and success stories.

Education

• Bachelor’s Degree preferred.
• A combination of education, training and experience may be considered in lieu of a degree.

Work Experience

• A minimum of 1-year progressive experience in a related field required

Knowledge, Skills, and Abilities

• Relationship Management

  Builds relationships with key individuals within the team, department, and organization.

  Supporting

• Account Development

  Builds relationships with customer account team, including key buyers/decision makers.

  Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer account.

  Understands and reports a customer’s business issues through appropriate organization channels.

  Supporting

• Account Planning

  Completes and manages dynamic local/regional account plans based on an understanding of customer need and industry trends and prioritizes time based on the account’s value for the organization or likelihood of success.

  Supporting

• Negotiation and Influence

  Exchanges information in straightforward situations to gain other’s support.

  Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.

  Assists in conducting straightforward cost, benefit and risk analyses of possible solutions and the implications not reaching an agreement.

  Developing

• Market and Product Communication

  Demonstrates a comprehensive understanding of product components, design, features and benefits when communicating product features and brand’s benefits.

  Supporting

• Value Analysis

  Delivers requested detailed information about the uses and values of the company’s products/offerings.

  Supporting

• Building a Business Case

  Articulates the presenting business issue impacting own team and helps develop the rationale for addressing it (e.g., impact on customer satisfaction scores or team revenues).

  Assists in the identification and analysis (e.g., cost/benefit, risk) of potential solutions to address the business need.

  Helps determine the recommended solution, documenting the business case for change and sharing with team leadership.

  Supporting