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- Tasks: Engage visitors with exciting activities and storytelling at the London Wetland Centre.
- Company: Join WWT, a passionate team dedicated to restoring wetlands and ecosystems.
- Benefits: Enjoy 33 days annual leave, flexible days off, and a contributory pension scheme.
- Other info: Work weekends in a dynamic environment with opportunities for personal growth.
- Why this job: Make a real difference while inspiring others about wildlife and conservation.
- Qualifications: Experience in public engagement and a passion for wildlife is essential.
The predicted salary is between 12000 - 15000 £ per year.
The Visitor Engagement Assistant is responsible for ensuring a high standard of experience is delivered on site for visitors. They will work closely with the Visitor Engagement Manager and volunteers to ensure the daily offer at weekends delights and enthuses visitors about our cause through storytelling, presenting, activities and interactive experiences. We’re WWT, and we’re on a mission to restore the super‑powered ecosystems we call wetlands.
Contract Details
This is a fixed‑term contract until 1st November 2026 working 12 hours at the weekends.
Responsibilities
- Lead walks, talks, tours and activities at the London Wetland Centre, imparting knowledge with factual accuracy and enthusiasm, recognising the needs and abilities of different audiences. This may include activities such as pond dipping, enrichment building and running touch tables.
- Support the Visitor Engagement Manager with the daily leadership of Engagement volunteers, acting as the daily point of contact for the team and assisting with rotas and allocation of duties where necessary.
- Assist with the completion and collation of visitor surveys and monitor visitor participation in our daily talks schedule.
Qualifications
- Previous experience in a visitor attraction or public space delivering talks, presentations, or activities to a range of audiences from all ages and abilities.
- Experience interpreting conservation/science or other topics to different audiences in engaging and inspiring ways.
- Experience of supporting the delivery of events and public activities.
- Experience of working with volunteers.
- A good eye for detail, particularly concerning site presentation and interpretation.
- A team player with a strong understanding of the impact of their behaviour on others.
- Knowledge of wildlife and conservation, particularly British species.
Benefits
- Wake up every day knowing your work is helping to restore wetlands, and our world.
- Be surrounded and inspired by our team of passionate, dedicated people.
- 33 days annual leave (which goes up to 38 days after 5 years of service). This includes bank holidays and you have flexibility to take those days whenever you want.
- Free car parking and secure bike storage areas.
- Colleague discount on shopping and memberships.
- Cycle to work scheme.
- Contributory pension scheme.
- Life Assurance of three times your salary, for peace of mind for your loved ones.
- Independent personal, workplace and financial advice from our Employee Assistance Programme.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Visitor Engagement Assistant employer: WWT London Wetland Centre
Contact Detail:
WWT London Wetland Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Engagement Assistant
✨Tip Number 1
Get to know the organisation! Before your interview, dive into WWT's mission and values. Understanding their passion for wetlands will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your storytelling skills! As a Visitor Engagement Assistant, you'll be sharing knowledge with visitors. Try rehearsing some engaging stories or facts about wildlife conservation to impress during your interview.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked with volunteers or led activities in the past. Highlighting your collaborative nature will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of our community right from the start!
We think you need these skills to ace Visitor Engagement Assistant
Some tips for your application 🫡
Show Your Passion for Conservation: When writing your application, let your love for wildlife and conservation shine through! We want to see how your enthusiasm aligns with our mission to restore wetlands. Share any relevant experiences that highlight your commitment to the cause.
Tailor Your Experience: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. We’re looking for someone who can engage diverse audiences, so highlight any previous roles where you’ve delivered talks or activities to different age groups.
Be Personable and Engaging: Your written application should reflect the engaging personality we’re after! Use a friendly tone and don’t be afraid to inject a bit of your character into your writing. We want to get a sense of who you are and how you connect with others.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and take that step!
How to prepare for a job interview at WWT London Wetland Centre
✨Know Your Audience
Before the interview, think about the diverse audiences you’ll be engaging with as a Visitor Engagement Assistant. Brush up on how to tailor your communication style to different age groups and abilities. This will show that you understand the importance of connecting with visitors in an engaging way.
✨Showcase Your Passion for Conservation
Make sure to express your enthusiasm for wildlife and conservation during the interview. Share any personal experiences or knowledge you have about British species and wetlands. This will demonstrate your genuine interest in the cause and align with the mission of WWT.
✨Prepare for Practical Scenarios
Expect to discuss how you would lead activities like pond dipping or running touch tables. Think through some examples of how you’ve successfully engaged audiences in the past. Being able to articulate your approach to these activities will highlight your hands-on experience.
✨Teamwork is Key
Since you'll be working closely with volunteers and the Visitor Engagement Manager, be ready to talk about your teamwork skills. Share examples of how you've supported a team in previous roles, especially in a visitor attraction setting. This will show that you can contribute positively to the team dynamic.