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- Tasks: Welcome visitors, assist with admissions, and promote sales in a vibrant retail environment.
- Company: Join the London Wetland Centre, a passionate team dedicated to restoring wetlands.
- Benefits: Enjoy 33 days annual leave, discounts, and a contributory pension scheme.
- Why this job: Make a difference while gaining valuable experience in customer service and retail.
- Qualifications: Friendly personality and commitment to exceptional visitor experiences; training provided.
- Other info: Part-time role with flexible hours and opportunities for growth.
The predicted salary is between 11 - 16 £ per hour.
An exciting job opportunity has arisen to join the team at our London Wetland Centre as a Retail Assistant. We are looking for a versatile individual to become an integral part of an inspirational and vibrant trading environment that consistently provides an excellent visitor experience.
Responsibilities
- Giving a warm welcome to every visitor in the visitor centre, admissions area, shop and café, demonstrating exceptional standards of customer service.
- Supporting our visitors at admissions with entry, membership and a warm welcome to our wetlands.
- Serving visitors at the till purchasing goods from the shop.
- Consistently and proactively promote and maximise sales opportunities, identifying and responding to visitor needs and provide tailored visitor experience recommendations, proactively upselling and linking products across all departments.
- Handling and storing stock effectively minimising wastage and deploying WWT stock control measures including receiving deliveries and participating in stock takes as required.
- Using the electronic point of sales system (EPOS) and WWT procedures to maximise sales and generate reliable sales information including carrying out opening, closing and cashing up procedures.
- Promoting the Gift Aid scheme to achieve Gift Aid targets, ensuring the full and accurate completion of appropriate records.
This is a part-time position, working 15 hours per week, 3 days from 7, including weekend and bank holiday working.
Qualifications
- To join us as a Retail Assistant, you will have a friendly personality and a commitment to providing an exceptional visitor experience.
- The role requires a team player with excellent interpersonal and communication skills.
- Previous experience of working in retail is preferred but not required - successful candidates with no experience will be given full training to complete their duties to the highest standard.
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world.
- Be surrounded and inspired by our team of passionate, dedicated people.
- 33 days annual leave (which goes up to 38 days after 5 years of service) - this includes bank holidays and you have flexibility to take those days whenever you want.
- Free car parking and secure bike storage areas.
- Colleague discount on shopping and memberships.
- Cycle to work scheme.
- Contributory pension scheme.
- Life Assurance of three times your salary, for peace of mind for your loved ones.
- Independent personal, workplace and financial advice from our Employee Assistance Programme.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Retail Assistant in City of Westminster employer: WWT London Wetland Centre
Contact Detail:
WWT London Wetland Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the WWT and their mission. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing an exceptional visitor experience, think of examples from your past where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look presentable and approachable. A friendly appearance can go a long way in making a great first impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our team at the London Wetland Centre. Don’t miss out!
We think you need these skills to ace Retail Assistant in City of Westminster
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our vibrant team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Think about how your background aligns with the responsibilities of a Retail Assistant and mention specific examples that demonstrate your customer service skills.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WWT London Wetland Centre
✨Know the Role Inside Out
Before your interview, make sure you understand the Retail Assistant role thoroughly. Familiarise yourself with the responsibilities listed in the job description, like providing excellent customer service and promoting sales. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
As a Retail Assistant, you'll be interacting with visitors all day long. During the interview, highlight your interpersonal skills and any previous experience where you've provided great customer service. Share specific examples of how you've made someone's day better or resolved a customer issue.
✨Demonstrate Your Team Spirit
This role requires a team player, so be ready to discuss how you work well with others. Think of times when you've collaborated with colleagues to achieve a common goal or supported someone in need. This will show that you can contribute positively to the vibrant environment at the Wetland Centre.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if this is the right fit for you.
