At a Glance
- Tasks: Provide hands-on IT support in a fast-paced trading environment and troubleshoot tech issues.
- Company: Join World Wide Technology, a global leader in tech integration and innovation.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a collaborative team.
- Why this job: Make a real impact by supporting critical trading activities and enhancing technology performance.
- Qualifications: Experience in Trade Floor IT support and strong skills in Windows environments required.
The predicted salary is between 40000 - 45000 £ per year.
World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. WWT is looking for an experienced Trade Floor IT Support Engineer to provide high-quality technical support within a fast-paced front-office trading environment. The ideal candidate focuses on delivering responsive, hands-on support to trading floor users, ensuring minimal disruption to critical trading activities and maintaining high availability of trading technology.
This is a contract role & Inside IR35.
Contract Duration: 6 months rolling contract
Location: London, United Kingdom (Hybrid with 4 days Onsite)
Key Responsibilities:
- Provide on-site and remote IT support for front-office trading floor users.
- Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, and trading peripherals.
- Support and maintain trading floor technologies, including market data applications, trading platforms, and communication tools.
- Manage and support Windows 10 and Windows 11 environments, including OS upgrades and migration projects.
- Perform desktop builds, imaging, software installation, and patch management.
- Maintain and support trading floor hardware, including multi-monitor setups, docking stations, and specialist trading equipment.
- Work collaboratively with infrastructure, network, and application support teams to resolve complex issues.
- Respond rapidly to incidents in a time-critical trading environment.
- Maintain documentation, asset records, and support procedures.
- Contribute to technology rollouts, upgrades, and continuous improvement initiatives.
Key Skills & Experience:
- Proven experience in Trade Floor or Front Office IT Support within financial services.
- Strong hands-on experience with Windows 10 / Windows 11 support, upgrades, and migrations.
- Solid troubleshooting experience with Microsoft 365, Active Directory, and Exchange.
- Experience using desktop deployment and imaging tools such as SCCM, Intune, or Autopilot.
- Familiarity with market data platforms (e.g., Bloomberg, Refinitiv, or similar).
- Experience supporting multi-monitor trading environments and specialist trading hardware.
- Good understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
- Experience with incident management tools such as ServiceNow or Jira.
- Strong problem-solving, communication, and stakeholder management skills in high-pressure environments.
Candidates will be required to go through background checks before commencing contract. Must be eligible to live and work in the specified work location. Some occasional travel may be required. Only successful candidates will be contacted.
EQUAL OPPORTUNITIES: World Wide Technology is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, color, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Floor Support Engineer in London
✨Get Involved in Tech Meetups
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When you spot an opening at WWT EMEA UK LIMITED that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Trade Floor Support Engineer in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at WWT EMEA UK LIMITED, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at WWT EMEA UK LIMITED can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at WWT EMEA UK LIMITED will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at WWT EMEA UK LIMITED
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at WWT EMEA UK LIMITED. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at WWT EMEA UK LIMITED.
