At a Glance
- Tasks: Provide top-notch IT support for desktops, apps, and user services.
- Company: Join World Wide Technology, a leader in tech innovation and solutions.
- Benefits: Competitive pay of £300pd, flexible working, and growth opportunities.
- Other info: Dynamic team environment with exciting challenges and career advancement.
- Why this job: Make a real difference by solving tech issues and supporting users daily.
- Qualifications: Solid knowledge of Windows, Microsoft 365, and desktop support required.
The predicted salary is between 30000 - 30000 £ per year.
World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. World Wide Technology EMEA has an opportunity available for an End User Support Engineer to support our client with day-to-day IT support across desktops, applications, and end user services. The successful candidate will have solid knowledge of Windows environments, Microsoft 365, Active Directory, and general desktop/software support.
Key Responsibilities:
- Provide first and second-line support for desktops, laptops, and mobile devices, resolving hardware and software issues.
- Manage user accounts, permissions, and group policies using Active Directory.
- Support and administer Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
- Image, deploy, and configure Windows devices using endpoint management tools such as Intune or SCCM.
- Troubleshoot network connectivity issues, including VPN, Wi-Fi, printers, and peripherals.
- Log, track, and resolve tickets via the ITSM tool, meeting agreed SLAs.
- Support onboarding and offboarding processes for starters and leavers, including account and asset setup.
- Escalate complex issues to relevant second/third-line or specialist technical teams.
End User Suport Engineer - £300pd - Contract employer: WWT EMEA UK LIMITED
World Wide Technology (WWT) is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for Automation Consultants to thrive. With a strong focus on employee growth and development, WWT offers numerous opportunities for professional advancement while working in a dynamic environment that values creativity and teamwork. Located in a vibrant area, employees enjoy a supportive work culture that encourages meaningful contributions and rewards innovative thinking.
