At a Glance
- Tasks: Lead and build EMEA Professional Services, shaping customer engagement and delivery.
- Company: Join LangChain, a pioneering tech company transforming AI agent engineering.
- Benefits: Competitive salary, equity, flexible vacation, and comprehensive health benefits.
- Other info: Dynamic environment with opportunities for growth and innovation.
- Why this job: Make a real impact in the fast-paced world of AI and professional services.
- Qualifications: 10+ years in professional services with leadership experience in EMEA.
The predicted salary is between 80100 - 97900 £ per year.
- Lang Chain On-site - London, United Kindom, United Kingdom
- This listing's locations On-site - London, United Kindom, United Kingdom
- Employment Full-time
- Workplace On site
- Department: Customer Engineering
At Lang Chain, our mission is to make intelligent agents ubiquitous.
We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on.
We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, Capital G, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together.
Lang Chain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes Lang Smith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (Lang Chain, Lang Graph, and Deep Agents), and the newly launched Lang Smith Engine for autonomous agent improvement.
We have 100M+ monthly open source downloads, 6,000+ active Lang Smith customers, and 5 of the Fortune 10 use Lang Smith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, Linked In, Monday. com, Nvidia, and Bridgewater.
About the Role
We are looking for a Director, EMEA Professional Services to build and lead our services and customer engineering motion across Europe, the Middle East, and Africa.
This is a player-coach leadership role at the center of the EMEA go-to-market.
You will shape how we engage EMEA customers after the sale and alongside it.
You will help Sales position and sell both the subscription and, when it fits, services.
You will own staffing and delivery for EMEA engagements.
You will also coordinate the wider Customer Engineering team in region, including Enablement Engineers, Activation Specialists, and Account Managers.
You will work closely with EMEA GTM leadership and stay aligned with global Professional Services leadership.
EMEA should feel like one team with the rest of PS, with the local context it needs to win.
Open to other EMEA locations with strong overlap with UK and European business hours.
Some travel to customers and to our San Francisco and New York offices is expected.
What You'll Do
- Define EMEA Customer Engineering programs: Partner with EMEA GTM leadership to design and run programs for the region.
This includes onboarding, activation, enablement, and services offerings.
Adapt global programs to regional needs such as data residency, regulated industries, language, and partner ecosystems.
- Support positioning and selling: Support the creation and evolution of standard pre sales assets to support the AEs with positioning Professional Services.
Work with Account Executives and Solutions Engineers on deal strategy.
Help position the subscription and the right post-sale path for each customer.
Join executive conversations when needed.
Scope and sell Professional Services when it is the right fit.
Review SOWs, estimates, and pricing for EMEA deals.
- Own resource management and delivery: Own staffing, capacity planning, and utilization for the EMEA PS team.
Match engagements to the right people and practices.
Make sure delivery follows PS methodology, including scoping, technical review, documentation, and customer handoff.
Review key deliverables, surface risk early, and handle escalations.
- Lead and grow the EMEA team: Hire, onboard, coach, and develop Architects, AI Engineers, and Engagement Managers in region.
Set clear expectations and give direct feedback.
Build a team culture with a high bar for quality and craft.
- Coordinate across global Customer Engineering in a matrix model: Provide day-to-day coordination and supervision for EMEA Enablement Engineers, Activation Specialists, and Account Managers.
Set shared priorities and make sure customers get a connected journey from activation to enablement to services to expansion.
Work with their functional leaders on performance, growth, and standards.
- Align with global PS leadership: Keep delivery standards, tooling, pricing, and reporting consistent across regions.
Share what works in EMEA.
Bring back playbooks, reusable assets, and process improvements from the global team.
Contribute to the PS operating rhythm and roadmap.
- Run the business: Own EMEA PS bookings, utilization, delivery margin, and customer outcomes. Report on pipeline, capacity, and risk to Customer Engineering and GTM leadership.
- Stay close to customers: Remain active in key accounts.
Act as the senior escalation point for strategic EMEA customers.
Be a credible voice with technical and executive stakeholders.
- What You’ll Bring
- You have 10+ years of experience in professional services, solutions engineering, customer engineering, or consulting. At least 4 of those years were in leadership roles.
- You have led a services or post-sales team in EMEA. You know the regional market and its regulatory landscape.
- You have helped sell technical services alongside a software subscription. You can scope work, price it, and defend it with customers.
- You have owned resource management and delivery. You understand utilization, capacity planning, and delivery quality.
- You have led through influence in a matrix organization. You can set direction for people who do not report to you.
- You are credible with engineers and executives. You can discuss agent architectures, cloud infrastructure, and enterprise AI adoption.
- You have built programs from scratch in a fast-moving environment. You do not wait to be told what to do.
- You communicate clearly and directly. You work well across time zones with a global team.
- You exemplify our operating principles
- You are motivated to build something great. You hold a high bar for quality, craft, and impact.
- You embrace hot takes. You share informed opinions, challenge the status quo, and engage in constructive debate.
- You operate with maximum agency. You take ownership, move work forward independently, and help others unblock.
- You run to the roar. You lean into hard problems, ambiguity, and fast-moving challenges.
- Nice to Have
- Hands-on experience with AI/ML, LLM applications, or agent frameworks
- Experience with Saa S subscriptions, usage-based pricing, and services attach
- Experience working with SIs and cloud marketplaces in EMEA
- Experience in a high-growth startup or open-source company
- Fluency in one or more European languages in addition to English
- How Success Will Be Measured
- EMEA customers have clear programs and a connected post-sale journey.
- Services attach rate and bookings grow in the region, with healthy margins.
- EMEA PS meets its utilization target over time, with exceptions understood and managed.
- Delivery consistently follows PS standards, and material risks surface early.
- Matrix partners in Enablement, Activation, and Account Management are aligned on EMEA priorities.
- EMEA practices stay consistent with global PS and feed improvements back to it.
Compensation and Benefits
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
Actual compensation and offerings will vary based on role, level, and location.
Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
Compensation Philosophy
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that.
Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process.
We will tell you early where you’re tracking and talk comp with you before offer stage.
Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Director, EMEA Professional Services in London employer: Wwshemi
At IonQ, we pride ourselves on being at the forefront of quantum computing innovation, offering a dynamic work environment in Oxford that fosters collaboration and creativity. Our commitment to employee growth is evident through opportunities for career advancement alongside industry leaders, competitive salaries with stock options, and a comprehensive benefits package that includes flexible working arrangements and generous leave policies. Join us to be part of a world-class community dedicated to unlocking the full potential of quantum technology while enjoying a culture that values diversity, equity, and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Director, EMEA Professional Services in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wwshemi. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wwshemi before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Director, EMEA Professional Services in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wwshemi:Your cover letter is your chance to shine! Tell us why you want to work at Wwshemi specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wwshemi!
How to prepare for a job interview at Wwshemi
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
