At a Glance
- Tasks: Guide customers through onboarding and ensure they achieve activation milestones with LangSmith.
- Company: Join LangChain, a leading tech company revolutionising AI agent engineering.
- Benefits: Competitive salary, equity, flexible vacation, and comprehensive health coverage.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real impact by helping customers succeed with cutting-edge AI technology.
- Qualifications: 2-4 years in customer-facing roles and a passion for technology.
The predicted salary is between 80100 - 97900 £ per year.
LangChain On-site - London, United Kingdom
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
About the Team
The Customer Experience team helps customers adopt LangSmith and turn early momentum into lasting product usage. The team partners closely with GTM, Product, Engineering, and LangChain specialists to guide customers through onboarding, production readiness, and the practices required to build reliable AI applications.
About the Role
We’re looking for an Activation Specialist to join the Customer Experience team. In this role, you’ll work with new customers during their first weeks on LangSmith, helping them move from signed contract to a working platform that is ready for agents in production. You’ll focus on activation milestones such as admin setup, user onboarding, traces flowing, evaluations in place, and customer teams feeling confident enough to keep building independently.
What You’ll Do
- Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
- Guide customers through core LangSmith setup and production readiness topics, including security, org design, workload isolation, and integration questions.
- Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when deeper expertise is needed.
- Help customers build their first evaluation workflows, define what “good” looks like, and confirm they can debug a production trace independently.
- Route customers to the right resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes.
- Surface customer friction to Product and Engineering early and track activation metrics such as time to first trace, first evaluation, and production run.
What You’ll Bring
- 2-4 years of experience in a customer-facing role such as support, customer success, account management, onboarding, or a similar function.
- A strong desire to work directly with customers and build productive, trusted relationships.
- Excellent organization and follow-through, with a track record of keeping customers and internal partners aligned.
- A proactive, industrious approach to learning new tools, solving problems, and rolling up your sleeves.
- Clear, friendly written and verbal communication skills.
- Curiosity about technology and AI, plus a willingness to get hands-on and learn technical concepts on the job.
Nice to Have’s
- Customer onboarding experience at a SaaS company.
- Familiarity with enterprise readiness concepts such as SSO, SCIM, ABAC, and workload isolation.
- Exposure to developer tools, observability, evaluations, or AI/LLM workflows.
- Familiarity with analytics, BI tools or SQL.
Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Activation Specialist (London) employer: Wwshemi
At IonQ, we pride ourselves on being at the forefront of quantum computing innovation, offering a dynamic work environment in Oxford that fosters collaboration and creativity. Our commitment to employee growth is evident through opportunities for career advancement alongside industry leaders, competitive salaries with stock options, and a comprehensive benefits package that includes flexible working arrangements and generous leave policies. Join us to be part of a world-class community dedicated to unlocking the full potential of quantum technology while enjoying a culture that values diversity, equity, and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Activation Specialist (London)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wwshemi. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wwshemi before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Activation Specialist (London)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wwshemi:Your cover letter is your chance to shine! Tell us why you want to work at Wwshemi specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wwshemi!
How to prepare for a job interview at Wwshemi
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
