At a Glance
- Tasks: Resolve escalated energy complaints and manage customer support tickets efficiently.
- Company: Join an innovative energy startup on a mission to revolutionise energy accessibility.
- Benefits: Competitive salary, performance bonuses, and fully expensed tech.
- Other info: Dynamic shift-based role with opportunities for career growth and development.
- Why this job: Make a real impact in the energy sector while solving complex customer issues.
- Qualifications: 1-2+ years experience in energy supply and strong problem-solving skills.
The predicted salary is between 32000 - 32000 £ per year.
- Fuse Energy On-site - London, UK Posted 2026-11-06
- This listing's locations On-site - London, UK
- Workplace On site
Fuse Energy is an energy startup on a mission to make energy abundant and affordable, fast.
We combine first-principles thinking with cutting-edge technology to build a radically better energy system.
We've raised over $200M from top-tier investors including Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, 20VC, Hummingbird and Collaborative Fund, alongside strategic angels including Nico Rosberg and GPs behind Meta, Revolut, Spotify and Uber.
We're building a fully integrated energy company: developing our own solar, batteries and other generation projects, building our own hardware, improving and developing grid infrastructure, trading power in real time, using AI across the business, and installing distributed energy in homes.
By selling directly to consumers we cut out the middleman, lower costs and pass the savings on to our customers.
Fuse Energy is looking for an experienced Energy Specialist from the energy sector to own escalated tickets and complaints.
You will take on the cases our frontline team can't solve, across billing, switching, payments and smart metering, and see each one through to resolution.
This is a shift-based, in-office role in London, with optional overnight shifts, as part of our industry-leading 24/7 customer support.
Responsibilities
- Resolve escalated tickets and complaints end to end, from investigation to fix to customer follow-up.
- Manage chat and ticket queues during shifts prioritising cases and unblocking the frontline team quickly.
- Find the root cause behind complaints and spot when a one-off is a wider issue.
- Solve complex issues outside standard operating procedures (SOPs), escalating only when the fix is beyond your scope.
- Raise clear, evidence-backed escalations that other teams can act on straight away.
- 1-2+ years experience at a UK energy supplier handling tickets, escalations or complaints
- Strong understanding of energy supply, including switching, billing, payments, industry data flows and smart metering.
- Comfortable using AI tools and data to investigate cases
- Strong problem-solving skills and a methodical approach to finding root causes.
- Exceptional written communication skills.
- Proven ability to manage multiple workflows across ticketing, live customer support, and queue management simultaneously.
- Ability to work in-office on a shift pattern, including weekends (overnight shifts optional)
- £32,000 salary, performance bonus and overnight pay
- Fully expensed tech to match your needs
- Breakfast and dinner allowance for office-based employees
- #J-18808-Ljbffr
Energy Specialist employer: Wwshemi
At IonQ, we pride ourselves on being at the forefront of quantum computing innovation, offering a dynamic work environment in Oxford that fosters collaboration and creativity. Our commitment to employee growth is evident through opportunities for career advancement alongside industry leaders, competitive salaries with stock options, and a comprehensive benefits package that includes flexible working arrangements and generous leave policies. Join us to be part of a world-class community dedicated to unlocking the full potential of quantum technology while enjoying a culture that values diversity, equity, and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Specialist
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughWwshemi's Website
Don’t forget to apply directly through Wwshemi's website for the full-time Energy Specialist role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Energy Specialist
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wwshemi. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Wwshemi
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Wwshemi.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Wwshemi.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
