Radiology Senior Healthcare Support Worker (CT/MRI) in Wigan

We are looking for enthusiastic and highly motivated Radiology Health Care Assistants to join the team within the Radiology Department at Wigan Royal Albert Edward Infirmary and to also rotate to the Community Diagnostic Centre (CDC) at Leigh Infirmary and the Wrightington site. We are recruiting to a 37.5 hour per week post. Candidates should have a flexible approach to their working hours as this contract will be flexible across 7 day working and includes multiple sites. We offer excellent development opportunities and will provide appropriate support and training. We see the staff on all sites as one huge Radiology family, all providing a corporate approach to our service.

The role will require you to work across all areas in the Trust which includes those that are designated as positive, asymptomatic and negative COVID wards. Candidates are required to present original certificates for qualifications at interview stage. Maths and English GCSE or functional skills is essential. You also must have an NVQ Level 2 in Health and Social Care.

Main duties of the job:

• Provide general assistance for Diagnostic Procedures within the Diagnostic Imaging Department, with a high level of care, assistance and support to patients during their examination.
• Perform such duties as will aid the smooth running of the department providing a high level of patient care.
• Communicate on a regular basis with all grades of hospital staff throughout the Trust and should therefore have good interpersonal and communication skills.
• Provide administration support, reception duties, receiving telephone calls, booking patients onto the departmental computer system and uploading disks for the Radiologist to report.
• Provide assistance and support to the radiographers and Consultant Radiologists in the x-ray department.
• Assist in preparation of imaging rooms prior to Diagnostic examination.
• Assist the medical staff during various clinical examinations and procedures.
• Assist with the organisation of the workload of the department, responding to the needs of the service.
• Liaise and consult with other wards and departments to implement or plan patient requirements effectively.
• Resolve queries from patients, departmental staff and service users.
• Assist in maintaining a clean and tidy department, in accordance with departmental cleaning protocols.
• Report any equipment faults or problems to senior staff.
• Prepare and organise relevant documentation for diagnostic procedures i.e. obtain case notes and administrative forms for speciality examinations.
• Plan and prioritise own workload to meet service demands.
• Monitor and request supplies of stock to ensure the efficient running of the department.
• Book and send out appointments for Diagnostic Procedures and enter onto departmental computer system and into departmental diary.
• Participate in any departmental research and audits as and when required.

Person specification:

• Effective communication skills – written and verbal
• Proven ability to remain calm under pressure
• Proven ability to demonstrate compassion/empathy/help others
• Effective team player
• Demonstrable ability to follow instructions
• Proven ability to be flexible in your approach

Qualifications:

• Education to GCSE OR functional skills level 2 in Maths & English
• NVQ Level 2 in Health and Social Care qualification

Additional:

• Speaks with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.

Knowledge:

• Effective understanding of confidentiality

Experience:

• Ability to deal with people from all backgrounds

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.