At a Glance
- Tasks: Provide efficient admin support for the Pensions team and manage enquiries with a friendly approach.
- Company: Join the NHS, a trusted organisation dedicated to healthcare and community service.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in the NHS.
- Why this job: Make a difference in people's lives while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, plus experience in administration and handling confidential information.
The predicted salary is between 25272 - 25272 £ per year.
The Pensions Administrator is responsible for providing an efficient and effective administration and support service for the Pensions team, Payroll based at Buckingham Row, Wigan. Monday to Friday 9am - 5pm. 37.5 hours per week. Please note that this vacancy may close early if a sufficient number of applications are received. We encourage interested candidates to apply promptly to avoid disappointment.
Main duties of the job
- Act as first point of contact for visitors to Payroll department based at Buckingham Row.
- Ensure a friendly, approachable, and professional manner when interacting with internal and external customers virtually and/or face to face.
- Manage the receipt and timely distribution of all incoming hard copy mail allocated to the Pensions team to the relevant person in a timely manner.
- Support the triaging of received requests and documents for processing ensuring they are completed correctly with the authorised signatures, where appropriate.
- Record all documents/information received and ensure they are correctly stored in an electronic format.
- Ensure all interactions in relation to requests and enquiries to the department are dealt with in an efficient, effective, and courteous manner.
- Provide support to customers as appropriate, informing of next steps to resolving requests and queries and referring complex matters to work colleagues for further support when appropriate.
- Provide an advisory service on best practice to all managers by promoting the correct policies and procedures relating to all work activities.
- Ensure that own administration workload is managed and planned to support delivery outcomes required, informing line manager(s) of any circumstances that may impact on delivery by required deadlines.
- Identify and report any areas of improvement along with making suggestions and ideas for further consideration.
Person specification
Qualifications
- Maths and English A-C GCSE or equivalent experience
- NVQ Level 2 in Business Administration or equivalent experience
- ECDL or equivalent qualification(s) or experience
Experience
- Working in an office environment
- Administration
- Working with confidential information
- Working in Payroll and/or Pensions role/team
- Working in the NHS
- Electronic system(s) e.g., Electronic Staff Record (ESR)
Skills
- Microsoft Office i.e., Excel, Word and Outlook
- Effective time management
- Good verbal and written communication
- Ability to deal sensitively with confidential information
- Electronic Staff Record (ESR)
- NHS Pensions Online (POL)
- Able to work to deadlines
Knowledge
- Microsoft Office i.e., Excel, Word and Outlook
- Tax and National Insurance legislation
- Understanding of GDPR
Additional
- Team player
- Able to work on own initiative
- Flexible approach to work
- Motivated by continuous improvement
Pension Administrator in Wigan employer: Wwl
As a Pension Administrator at Buckingham Row in Wigan, you will join a supportive and dynamic team dedicated to providing exceptional service within the NHS. Our flexible working options and commitment to employee development ensure that you can thrive both personally and professionally, while our friendly work culture fosters collaboration and innovation. With opportunities for continuous improvement and a focus on best practices, this role offers a meaningful career path in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Pension Administrator in Wigan
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the NHS and the specific team you'll be joining. This will help you tailor your responses and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in administration and customer service can benefit the Pensions team at Buckingham Row.
✨Tip Number 3
Be ready to showcase your organisational skills! During the interview, share examples of how you've managed workloads and met deadlines in previous roles. This is key for the Pensions Administrator position.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Pension Administrator in Wigan
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can make a great impression, especially for a role that involves customer interaction.
Tailor Your Application:Make sure to tailor your application to the Pension Administrator role. Highlight your relevant experience in administration and working with confidential information. Mention any specific skills that align with the job description, like your proficiency in Microsoft Office.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage their workload effectively, so show us you can communicate efficiently!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage you to apply promptly as this vacancy may close early if we receive enough applications. Head over to our website and get your application in before it’s too late!
How to prepare for a job interview at Wwl
✨Know Your Pensions Basics
Before the interview, brush up on your knowledge of pensions and payroll processes. Familiarise yourself with key terms and concepts that are relevant to the role, as this will show your genuine interest and understanding of the position.
✨Showcase Your Communication Skills
As a Pension Administrator, you'll be the first point of contact for many. Practice articulating your thoughts clearly and courteously. Consider preparing examples of how you've effectively handled customer queries or resolved issues in previous roles.
✨Demonstrate Your Organisational Skills
The role requires managing multiple tasks efficiently. Be ready to discuss how you prioritise your workload and meet deadlines. You might even want to share specific tools or methods you use to stay organised.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges they face, or opportunities for improvement within the department. This shows you're proactive and genuinely interested in contributing to their success.
