Healthcare Support Worker - Pemberton Ward in Wigan

Healthcare Support Worker - Pemberton Ward

NHS AfC: Band 2

Main area Support Worker Grade NHS AfC: Band 2 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week (Monday to Sunday) Job ref 302-26-8211201L-ACM

Site Royal Albert Edward Infirmary, Wigan Lane, Wigan, WN2 1NN Town Wigan Salary £25,272 per annum, pro rata Salary period Yearly Closing Today at 23:59

People at the Heart. One Team. Your Career at WWL.

Job overview

We require a Healthcare Support Worker for Pemberton ward, based at Royal Albert Edward Infirmary. The ward is a specialist hospital ward designed to care for older adults living with frailty, multiple long-term health conditions, and complex care needs. The ward provides comprehensive assessment, treatment, rehabilitation, and discharge planning through a multidisciplinary team approach.

The aim is to improve health outcomes, maintain independence, prevent further deterioration, and support patients to return home or to the most appropriate care setting as safely and quickly as possible. Care is delivered by a team that may include doctors, nurses, therapists, pharmacists, social workers, and discharge coordinators, who work together to address patients' physical, cognitive, emotional, and social needs.

Frailty wards often focus on falls prevention, mobility, nutrition, medication review, dementia care, delirium management, and personalised care planning, ensuring that treatment is tailored to each individual's goals and circumstances.

Note the following essential requirements:

• Experience in a UK healthcare/NHS role
• Level 2 Health & Social Care NVQ Level 2 or NHS accredited Care Certificate

An Enhanced DBS with Adults' Barred List checks will be obtained during pre-employment checks.

Main duties of the job

• To assist and work under the direction of Registered Nurses, Chartered Physiotherapists and State Registered Occupational Therapists
• To assist in the administration and clerical duties of the unit
• To administer and monitor the stock of aids for independence and other departmental equipment
• To work flexibly when required, which will involve covering a 7 day 24hr service

Working for our organisation

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is proud to provide high‑quality acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, our staff are central to everything we do — we believe that happy staff make for happy patients, and this ethos underpins our culture and our success.

We have a strong, recognised track record in staff engagement and in living our values:

• People at the Heart
• Listen and Involve
• Kind and Respectful
• ONE Team

We are committed to placing patients at the heart of every decision and delivering safe, effective care that protects dignity and enhances experience. We seek to recruit people who share our values, our passion for high‑quality care, and our belief in working together as One Team.

At WWL, we recognise the strength that comes from a rich and diverse workforce. We welcome applications from all sections of society and are dedicated to creating an inclusive environment where everyone can thrive.

Detailed job description and main responsibilities

• Assist patients with the provision of washing, dressing, personal care, beverages and/or meals.
• Assist qualified nursing and medical staff where requested.
• Communicate with all members of the team to maintain a good service provision.
• Ensure that all patients are able to meet their hygiene needs, providing a level of assistance appropriate to the individual.
• Prepare and support the patient appropriately during any activity that is to be undertaken.
• Alert the registered nurse where you notice any changes in the patient’s health and well‑being or any possible risks.
• Undertake observations/tasks such as patient temperature, weighing, fluid checks as directed.
• Ensure effective use of material resources/supplies within the ward/unit in consultation with senior staff.
• Assist with the general cleaning and re‑stocking of resources where appropriate as well as cleaning and preparing patients beds.
• Contribute to own personal development and take an active part in learning opportunities.
• Behaviours are being compassionate, respectful, accountable, working collaboratively and be forward thinking.

Person specification

Experience

• Demonstrable ability to follow instructions

Skills

• Effective level of numeracy and literacy skills
• Effective communication skills – written and verbal
• Ability to deal with people from all backgrounds
• Proven ability to demonstrate compassion/empathy/help others
• Proven ability to remain calm under pressure
• Effective team player

Knowledge

• Effective understanding of confidentiality

Additional

• Proven ability to be flexible in your approach
• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation

WWL is part of the Greater Manchester Continuous Service Commitment. We recognise continuous or ‘unbroken’ service from any Greater Manchester Local Authority, NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or the Greater Manchester Combined Authority. This ensures access to our service‑related benefits.

The Trust reserves the right to close adverts earlier than the stated closing date if there is a high volume of applications.

We endeavour to inform all applicants of the outcome of their application by email or SMS text message.

On-Call

Please note that some roles may require participation in an on-call rota, particularly those that are operational in nature.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Joanne Winstanley Job title Ward Leader Email address joanne.winstanley@wwl.nhs.uk Telephone number 03007078847

If you have problems applying, contact

Address Buckingham Row
Brick Kiln Lane
Wigan
WN1 1XX
Telephone 07385427547