Fundamentals of Care Improvement and Practice Facilitator in Wigan

An exciting opportunity has arisen to work alongside the Fundamentals of Care Lead Nurse/AHP/Midwife. You will play a key role in supporting the delivery of the Trust's Fundamentals of Care Strategy and the development of the new Fundamentals of Care Academy. This rewarding role will provide visible practice-based support across our clinical, community and outpatient services, helping teams to deliver safe, effective, compassionate and person-centred care. You will support quality improvement initiatives, education, coaching, audit, assurance and the use of data to drive sustainable improvements in care standards and patient outcomes.

We are looking for an enthusiastic and motivated individual with excellent communication and relationship-building skills, who can influence, inspire and support teams to embed best practice and reduce avoidable harm. This is an excellent opportunity to develop your leadership, education and quality improvement expertise whilst contributing to Trust-wide improvements in harm-free care, patient experience and service excellence.

The post holder will support the Fundamentals of Care Lead Nurse/AHP/Midwife, Quality and Safety Lead and Corporate Director of Nursing to deliver and embed the Trust-wide Fundamentals of Care Strategy and Fundamentals of Care Academy. The Fundamentals of Care Improvement & Practice Facilitator will provide visible practice-based support, education, coaching and quality improvement facilitation across WWL, helping clinical teams to consistently deliver safe, effective, compassionate and person-centered care.

We welcome applications from candidates who share our values and who are committed to helping us strengthen the fundamentals of care across our services. Flexible working requests will be considered in line with service needs. The post holder will utilise effective communication and interpersonal skills to engage, influence and support staff at different levels across the organisation, adapting their style to meet the needs of different audiences.

Main duties of the job include:

• Contribute to improved quality, safety and consistency of fundamental care across all Trust services and sites.
• Support the implementation and embedding of the Trust’s Fundamentals of Care Strategy and Fundamentals of Care Academy.
• Contribute to the reduction of avoidable harm across harm-free care priorities, including but not limited to skin integrity, falls prevention, sepsis, nutrition and hydration, continence care, infection prevention and control, personalised care, patient experience, dignity, comfort, communication, documentation standards and risk assessment completion.
• Support strengthened governance and assurance through clear reporting, escalation of risks, monitoring of key performance indicators and evidence of learning from incidents, complaints, audits and patient feedback.
• Improved use of audit, data, evidence and quality improvement methodology to identify variation, support improvement activity and demonstrate measurable outcomes.
• Increased staff knowledge, confidence and capability in delivering the fundamentals of care through education, coaching, role modelling and practice-based support.
• Greater standardisation of evidence-based practice, tools, processes and documentation across clinical areas.
• Improved patient, family and carer experience through care that is compassionate, person-centred, dignified and responsive to individual needs.
• Effective collaboration with divisional, community, corporate and multidisciplinary teams to support sustainable improvements in care delivery.
• Support enhanced use of digital platforms, clinical systems, dashboards and reporting tools to enable improvement, assurance, standardisation and decision-making across the fundamentals of care agenda.

Person specification includes:

• Registered Nurse, Midwife or Allied Health Professional with current professional registration relevant to the role.
• Diploma/degree level qualification or supporting portfolio of equivalent knowledge and experience.
• Evidence of recent study or continuing professional development relevant to quality, safety, practice.
• Teaching, coaching, mentorship, practice assessor/supervisor qualification or equivalent experience.
• Quality Improvement training or qualification.
• Post-registration study relevant to harm-free care, patient safety, clinical governance, leadership or practice development.

Experience required includes:

• Relevant post-registration experience within a clinical, community, corporate, education or quality/safety setting.
• Experience of supporting practice improvement within clinical teams.
• Experience of multidisciplinary team working across professional groups.
• Experience of supporting education, coaching, audit, assurance, data collection or quality improvement activity.
• Experience of escalating concerns, risks, themes or learning through appropriate governance routes.
• Experience at Band 5/6 level or equivalent responsibility.
• Experience of supporting cross-site or Trust-wide improvement work.
• Experience of using dashboards, performance information, KPIs or assurance reports.
• Experience linked to harm-free care priorities such as skin integrity, falls, sepsis, nutrition and hydration, continence, IPC, patient experience or documentation standards.

Skills required include:

• Able to organise and prioritise own workload and work with appropriate autonomy within delegated responsibilities.
• Effective communication skills, both written and verbal.
• Able to support, coach, motivate and influence staff to embed reliable standards of fundamental care.
• Able to use audit findings, incident themes, patient feedback, KPIs and data to identify variation and support improvement.
• Able to prepare clear written information, reports, presentations and assurance updates.
• Ability to work as a role model or mentor and create a positive learning environment.
• Competent IT skills, including Microsoft Office and relevant electronic clinical or reporting systems.
• Facilitation, presentation and teaching skills.
• Report writing and data analysis skills.
• Quality Improvement facilitation skills.
• Confidence supporting digital innovation, documentation, dashboards or reporting tools.

Knowledge required includes:

• Evidence of up-to-date underpinning theoretical knowledge relevant to current nursing, midwifery or AHP practice.
• Understanding of the fundamentals of care, harm-free care priorities and reducing unwarranted variation.
• Knowledge of clinical governance, audit, risk management, escalation, learning from incidents/complaints and assurance processes.
• Knowledge of quality improvement methodology and how this can support sustainable practice improvement.
• Awareness of legal/ethical issues, safeguarding, confidentiality, information governance and equality, diversity and inclusion.
• Knowledge of national or local standards relevant to patient safety, harm-free care, patient experience or professional practice.
• Understanding of digital systems, clinical documentation, dashboards or reporting tools used to support assurance and improvement.
• Understanding of how patient, family and carer feedback can shape improvement activity.

Additional requirements include:

• Able to travel across Trust sites, community settings and clinical areas for attendance at meetings and practice-based support.
• Well organised and willing to continue personal development.
• Committed to safe, compassionate, person-centred and patient-focused care.
• Demonstrates WWL values and behaviours.
• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structure and vocabulary.
• Access to transport or ability to travel across sites within appropriate timescales.
• Evidence of contribution to service improvement, staff engagement or patient experience work.