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- Tasks: Support outpatient services by preparing clinics and welcoming patients with a smile.
- Company: Join the NHS team at Leigh Infirmary, making a difference in healthcare.
- Benefits: Enjoy a competitive salary, flexible hours, and the potential for permanent employment.
- Why this job: Be part of a vital team that directly impacts patient care and service delivery.
- Qualifications: GCSE level education or relevant experience, with strong communication skills.
- Other info: Dynamic work environment with opportunities for personal growth and development.
The predicted salary is between 25272 - 25272 £ per year.
The Healthcare Operations Department are looking to recruit a temporary Clinic Prep Clerk for 37.5 hours per week within the Prep Team based at Leigh Infirmary; however, you may be required to work on other sites if cover is needed. The service operates Monday to Friday 07:30 - 17:30. You would be expected to be able to work flexibly covering these hours.
You must be a motivated, enthusiastic individual who possesses excellent interpersonal and communication skills with an ability to work effectively within a team. You must also have knowledge of general office systems and protocols in a customer-related environment. It is necessary to be flexible and able to adapt quickly to change and altering work patterns, covering various admin and clerical duties in line with service demands.
The post holder will provide full administrative support to the Outpatient Service Department, by the timely and accurate preparation of Outpatient clinics and reception of patients. It is important to ensure patient’s needs are central to the delivery of the service, therefore it is important that you have first-class customer service skills along with a professional telephone manner, and compliance with all appropriate policies and procedures.
Detailed job description and main responsibilities:- To ensure that all patients’ case-notes are prepared and available in advance of the clinic in accordance with procedure.
- To receive patients at reception and ensure that all patient demographic details are updated both on HIS and in the case-notes.
- To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings.
- To be responsible for the recording of all clinic outcomes and other information within agreed deadlines.
- To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance.
- To assist members of the medical and nursing staff with any queries during the course of the clinic.
- Deal with walk-in patients to clinic, ensuring that the patients’ case-notes are obtained and transported as quickly as possible.
- Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required.
- Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic.
- Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to.
- To provide cover when necessary.
- Receive and process telephone messages in accordance with instructions.
- Utilise the Trust’s IT resources appropriately and in adherence to policies and procedures.
- Maintain accurate, timely and legible records.
- Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the Trust.
- Demonstrate effective communication using the spoken word to influence outcomes.
- Demonstrate awareness and sensitivity of patients with hearing difficulties and where patient’s language is not English.
- To provide any other duties that may be required relevant to this grade.
- Must be able to work flexibly and where appropriate cover annual leave or sickness.
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
- Knowledge of general office systems and protocols in a customer-related environment.
- Ability to follow guidelines and procedures.
- Knowledge of IT systems and packages within the workplace.
- Good understanding of customer care practices and procedures.
- Able to demonstrate keyboard skills with attention to accuracy.
- To demonstrate a good telephone manner.
- Must work well as part of a team but also able to work on own initiative.
- To demonstrate excellent communication skills with all disciplines of staff.
- Good organisational skills.
- To work efficiently to targets and deadlines and able to prioritise and manage workloads.
- Ability to learn quickly and adapt to change in circumstances.
- Experience of working in a busy, pressurised customer-focused environment dealing with frequent interruptions.
- Recent work experience with an administration/office setting.
- Experience of using IT systems in the workplace.
- Educated to GCSE or equivalent level or demonstrate equivalent experience.
Clinic Prep & Reception Clerk - Outpatients, Leigh employer: Wwl
Contact Detail:
Wwl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Prep & Reception Clerk - Outpatients, Leigh
✨Tip Number 1
Get to know the NHS values and mission. When you’re in that interview, show how your personal values align with theirs. It’s all about demonstrating that you’re not just a fit for the role, but also for the organisation.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with patients and staff, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your adaptability. The job description mentions flexibility, so think of examples from your past where you’ve had to adjust quickly to changes. This will show you can handle the dynamic environment of the NHS.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Clinic Prep & Reception Clerk - Outpatients, Leigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background fits with the role of Clinic Prep & Reception Clerk, so don’t be shy about showcasing your customer service skills and admin experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let us know what excites you about working in the NHS and how you can contribute to our team.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your key skills and experiences are easy to spot!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Wwl
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinic Prep & Reception Clerk. Familiarise yourself with the key duties mentioned in the job description, such as preparing patient case-notes and managing appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this position requires excellent interpersonal skills, be ready to share examples of how you've provided top-notch customer service in previous roles. Think about specific situations where you handled difficult customers or resolved issues effectively, as this will highlight your ability to maintain a professional telephone manner and ensure patient needs are met.
✨Demonstrate Flexibility and Adaptability
The job requires someone who can adapt quickly to changing circumstances. Prepare to discuss times when you've had to adjust your work style or priorities on the fly. This could involve covering for colleagues or managing unexpected tasks, which will show that you're ready to tackle the dynamic environment of the NHS.
✨Practice Your Communication Skills
Effective communication is crucial in this role, so practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions with a friend or family member. Focus on using clear language and maintaining a positive tone, as this will reflect your ability to communicate well with patients and staff alike.