Sponsorship Operations Manager in Milton Keynes

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

• As the Sponsorship Operations Manager, you will play a pivotal role in ensuring the smooth and effective running of our sector‑leading Child Sponsorship product driving high levels of supporter satisfaction and long‑term loyalty.
• You’ll be responsible for ensuring the delivery of key child content pieces, working closely with the marketing team to deliver them to supporters across multi-channels.
• Build strong relationships with colleagues across World Vision UK, in the communities where we operate, and in the wider World Vision Partnership.
• Represent key stakeholders in meetings and influence thinking and process improvements.
• Interpret data, identify trends, and highlight areas for improvement.
• Propose forward‑thinking solutions, support colleagues across the organisation, and help maintain a supporter experience that consistently meets sponsorship standards.
• Know when to approve exceptions to the norm, and when to involve other teams.
• Play a key role in helping to deliver a digital‑first experience for our child sponsors and act as a critical business owner during our CRM transformation.

Candidate Requirements:

• Experience mapping processes and recommending operational improvements.
• Confidence implementing changes while considering stakeholder impact.
• Ensuring accuracy, timeliness, and safeguarding standards in all child content.
• Ability to analyse large data sets.
• Competent using dashboards, CRM reports, and Excel/Sheets.
• Clear written and verbal communication.
• Managing multiple projects simultaneously.
• Supporting strategic projects, especially digital transformation initiatives.

Our Christian identity underpins everything we do, so as an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

Why join World Vision UK:

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

If you are looking to leverage your skills and experience in a role that offers both challenge and reward, we invite you to apply for this exciting opportunity. Together, we can create a better future for children in need.

Please note that you MUST have the Right to work in the UK documentation as unfortunately, this role is not sponsored, and your application cannot be considered any further without it.

Closing Date for applications: 3rd July. Interview Dates: W/C 6th July.

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community.

World Vision UK is a registered organisation operating the Misconduct Disclosure Scheme (MDS) and we shall check with your previous employers about your behaviour and conduct.