Overview
This role is a central pillar in building client trust and strengtheningWuXi‘sbrand across complex, multi-stakeholder CMC programs.WhileWuXibrings deep technicalexpertiseacross its sites, this role focuses on translating that capability into strong client relationships. It requires excellent communication, sound judgment, and the ability to align internal teams with client expectations. Success is defined by managing complexity, influencing without authority, and building long-term partnerships.The role plays a key part in shaping the client experience by ensuring thatWuXi‘stechnical excellence is communicated with clarity and confidence.
Please note that this is a remote (work from home) position within Europe, and fluency in Mandarin is a must-have requirement for this role.
Responsibilities
Client Relationship & Trust Building
- Act as the primary interface for assigned clients,representingWuXiwith credibility, clarity, and commercial awareness.
- Buildlong‑term,trust‑basedrelationships with diverse client stakeholders across R&D, CMC, Quality, Regulatory, and Procurement.
- EstablishWuXias a reliable, transparent, andsolutions‑focusedpartner, not simply a service provider.
- Anticipate client concerns and proactively manage expectations, risks, andperceptions.
Internal Stakeholder Management
- Serve as the bridge between clients andWuXioperating sites, ensuring messages are translated accurately and effectively in both directions.
- Coordinate and influencecross‑functionalinternal teams (DS, DP, Analytical, Regulatory, Quality), and ensure alignment on priorities, timelines, and client commitments.
- Challenge, clarify, and refine technical messaging to ensure it isappropriate fortheclientaudience.
Program Oversight & Commercial Stewardship
- Maintainhigh‑leveloversight of multiple concurrent client programs, focusing on relationship health, strategic alignment, and delivery confidence.
- Escalate issues pragmatically and constructively, balancing transparency with solutions.
- Support business growth through account expansion,follow‑onwork, and trusted client advocacy.
- Contribute to proposals, governance meetings, and senior client discussions as needed.
Brand & Culture Ambassador
- Act as a visible ambassador forWuXi’svalues, culture, and standards in all client engagements.
- Model professional communication, collaboration, and accountability.
- Help elevateclient‑facingcapability across theorganisationthrough example and coaching.
Qualifications
Essential
- Masters (MS) or PhD in life sciences; chemistry preferred
- A minimum of 5yearspharmaceutical or CRO/CMO industry experience preferably in API process R&D and manufacturing and/or Drug Product R&D and manufacturing.
- Fluency in Mandarin is a key requirement for this role, as it is essential for communication with stakeholders and business partners.
- Proven experience in a CMC client‑facingrole within a CDMO, CRO, pharmaceutical, or biotech environment.
- Strong understanding of CMC development and/or manufacturing (technical literacyrequired,hands‑ontechnical execution not).
- Outstanding English communication skills, both written and verbal, with the ability to tailor messages to different audiences.
- Demonstrated ability to manage complex stakeholder landscapes across countries, cultures, and functions.
- High emotional intelligence, diplomacy, and sound professional judgement.
- Comfortable handling ambiguity, difficult conversations, and competing priorities.
Highly Valued
- Experience managing strategic orenterprise‑levelclient accounts.
- Exposure toChina‑basedmanufacturing or global delivery models.
- Commercial awareness and understanding of how delivery quality influenceslong‑termbusiness growth.
- Coaching or mentoring experience in client communication or stakeholder management.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation,gender identity, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability.
This job description does notstateor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position willbe requiredto perform any other job-related duties as requested by Management.
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