Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate memberships, engage with families, and manage social media for our vibrant martial arts community.
- Company: Join Wutian Martial Art, a supportive community focused on children's growth and character development.
- Benefits: Enjoy competitive pay, employee discounts, and mentoring opportunities in a fun environment.
- Why this job: Make a real difference in children's lives while developing your skills in a dynamic setting.
- Qualifications: Energetic, organised, and passionate about working with children and families.
- Other info: Flexible part-time role with opportunities for growth in a fast-paced startup.
About Wutian Martial Art
At Wutian Martial Art, we\’re more than just a martial arts school, we\’re a community dedicated to helping children and teenagers reach their full potential. Through disciplines like Kickboxing, Jiujitsu, and Self-Defence, combined with our unique Life Skills Program, we aim to build character, instill discipline, and foster a healthy mindset.
About the Role:
We are looking for a dynamic, friendly, and highly organised individual to join our team as a Membership & Operations Coordinator at our martial arts centre in Canary Wharf. This is a front-facing, fast-paced role that combines customer service, sales, admin, and operational support to ensure a smooth experience for both our adult and children\’s martial art programmes.
Key Attributes:
- Energetic, bubbly, and approachable personality
- Able to multi-task and work under pressure in a busy environment
- Strong attention to detail
- A genuine passion for helping children build confidence, discipline, and character
- A warm and caring approach when working with children and families
- Sales-focused mindset with the ability to upsell services and products
- Confident communicator with parents, children, and new adult students
- Some knowledge or background in martial arts is a plus
- Previous experience in customer service, education, or sales is desirable
Main Responsibilities:
Sales & Membership Support
- Conduct 30-minute adult introductory sessions, including setup (banner, folder with information, breaking board, T-shirt, water bottle).
- Follow up with new trials, expired memberships, and renewals.
- Sell and process new memberships and ensure all agreements are signed and up to date.
- Proactively upsell martial arts gear such as uniforms, belts, T-shirts, bags, water bottles, and merchandise.
- Promote trial upgrades, sibling packages, summer camps, and birthday party bookings.
- Handle inbound and outbound sales calls and respond to enquiries via email and social media.
- Track student needs and encourage purchases that enhance their training experience.
Operational & Reception Duties
- Greet students and parents warmly during busy afternoon sessions (high-fives encouraged).
- Assist children in the hallway – putting on/taking off shoes, guiding them to parents, ensuring they are behaving appropriately.
- Use the walkie-talkie system to communicate with team members; ensure iphone is active and music is on in reception.
- Ensure all tech (laptop, iPad, phone) is safely secured during peak times.
Parent & Child Engagement
- Learn and use children\’s and parents\’ names for a more personalised experience.
- Give feedback to parents about their child\’s progress and behaviour.
- Communicate clearly with martial arts instructors regarding birthdays, new trial students, and special cases.
- Serve as a role model by fostering a positive and respectful environment that supports children\’s growth and development.
Admin, Stock & Social Media
- Maintain accurate records of attendance, agreements, and memberships.
- Process and manage gear orders and stock display at reception.
- Keep the gear display area tidy, attractive, and well-stocked.
- Support social media efforts with updates, promotions, and engaging posts.
- Monitor, reply to, and follow up on communications via email and phone.
Work Hours:
- Weekday (Monday Tuesday Wednesday Thursday Friday), typically from 4:00 PM – 8.45PM.
- Saturday: 8.45AM – 2.30PM
- Extra times needed for weekends that has Birthday Parties, Grading and Parents Night Out.
Ideal Candidate Profile:
- Excellent multitasker and proactive problem-solver
- Enthusiastic about working with children and families
- Passionate about helping children grow in confidence and character
- Confident in selling products and services in a friendly, helpful way
- Comfortable handling both admin and customer-facing tasks
- Sales-minded and motivated by growth
- Experience with tools like CRM, Google & Excel Sheets, Canva and social media platforms like Facebook and Instagram.
- Open-minded and ready to embrace the challenges and fast pace of working in a growing startup environment.
Job Types: Part-time, Permanent
Pay: £12.50-£14.00 per hour
Benefits:
- Company events
- Employee discount
- Employee mentoring programme
- Store discount
Application question(s):
- What excites you most about working in a martial arts club that focuses on children and families?
- This role requires juggling reception, sales, and social media all in one shift. Can you give an example of a time you successfully managed multiple tasks under pressure?
- How would you welcome a shy 6-year-old coming to their first martial arts class?
- Sometimes parents can be stressed or upset. How would you handle a situation where a parent complains about their child\’s progress?\”
- What\’s your experience with social media? If we gave you a class photo, how would you turn it into an engaging post?\”
- Our busiest time is weekday afternoons with children rushing in, parents asking questions, and calls coming through. How would you stay calm and make sure everyone feels looked after?
- Are flexible with working the timetable?
Work Location: In person
Expected start date: 06/10/2025
Martial Arts Membership, Family Coordinator with Social Media(Canary Wharf) employer: Wutian Martial Art Institute
Contact Detail:
Wutian Martial Art Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Martial Arts Membership, Family Coordinator with Social Media(Canary Wharf)
✨Tip Number 1
Get to know the team and the culture at Wutian Martial Art. Visit the centre, chat with current staff, and soak up the vibe. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Show off your personality! In a role that’s all about connecting with families and kids, let your bubbly side shine through. Use examples from your past experiences to demonstrate how you’ve engaged with children or handled customer service situations.
✨Tip Number 3
Be proactive on social media! If you have ideas for engaging posts or promotions, share them during your interview. This shows you’re not just a fit for the role but also eager to contribute to their online presence and community engagement.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Martial Arts Membership, Family Coordinator with Social Media(Canary Wharf)
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for working with children and martial arts shine through in your application. We want to see how excited you are about helping kids build confidence and character!
Be Personal: Use the names of the children and parents in your examples to show us that you understand the importance of personal connections. A warm, friendly approach is key in our community!
Highlight Your Multitasking Skills: Since this role involves juggling various tasks, share specific examples of when you've successfully managed multiple responsibilities under pressure. We love a good multitasker!
Engage with Social Media: If you have experience with social media, let us know! Share how you would create engaging posts or promote events. We’re looking for someone who can help us connect with our community online.
How to prepare for a job interview at Wutian Martial Art Institute
✨Know the Community
Before your interview, take some time to learn about Wutian Martial Art and its community focus. Familiarise yourself with their programmes and values, especially how they help children build confidence and discipline. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Multitasking Skills
Since this role involves juggling multiple tasks, prepare examples from your past experiences where you successfully managed several responsibilities at once. Think of specific situations where you handled customer service, sales, or admin duties under pressure, and be ready to share these stories during the interview.
✨Engage with Enthusiasm
Bring your bubbly personality to the interview! Practice how you would warmly greet students and parents, as this is a key part of the role. Use positive language and demonstrate your passion for working with children and families, as this will resonate well with the interviewers.
✨Prepare for Social Media Questions
Since social media is part of the job, think about how you would create engaging posts. Prepare a few ideas on how to turn a class photo into an exciting social media update. This will show that you’re not only familiar with social media platforms but also creative and proactive in promoting the centre.