Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support a dynamic telesales team in a fast-paced environment.
- Company: Join Würth, a modern and progressive company with a global presence.
- Benefits: Enjoy competitive salary, OTE potential, and a positive work culture.
- Why this job: Grow your career while making an impact in a supportive, diverse team.
- Qualifications: Experience in telesales and strong leadership skills are essential.
- Other info: Be part of a success story and collaborate across departments.
The predicted salary is between 27000 - 40000 £ per year.
We are seeking a motivated and experienced Telesales Supervisor to lead and support one of our telesales teams. The successful candidate will be responsible for overseeing day-to-day operations, mentoring team members, driving sales performance, and ensuring that targets are met in a fast-paced call centre environment.
Key Responsibilities:
- Supervise and coordinate daily telesales activities, ensuring a high level of productivity and professionalism.
- Monitor calls and provide coaching to improve sales techniques, customer service, and compliance.
- Conduct regular team meetings, training sessions, and performance reviews.
- Generate reports on team performance, sales metrics, and customer feedback.
- Handle escalated customer queries and complaints professionally and promptly.
- Motivate and support the telesales team to maintain high morale and a positive working environment.
- Collaborate with other departments (marketing, operations, etc.) to support campaigns and optimize sales strategies.
- Ensure compliance with company policies, procedures, and relevant industry regulations.
- Coach the sales team on selling techniques and best practices through “ride alongs” with each individual.
Key Skills & Competencies:
- Strong leadership and team management skills.
- Excellent communication, interpersonal and motivational skills.
- Ability to analyse performance data and implement strategies for improvement.
- Proficient in CRM systems, MS Office suite and call centre software.
- Strong organisational and time management skills.
- High level of professionalism and customer focus.
Desirable Experience:
- Experience in the automotive, construction or industrial supply sectors.
- Experience with telesales, preferably within a B2B environment.
- Previous experience supervising or mentoring a telesales team.
If this sounds like you and you would like to build a career with a modern, progressive company with an eye on the future, apply for this position by clicking the button below. Be a part of the Würth success story; work in a positive environment alongside a multi-national team, and fast track your career. We are committed to inclusion and diversity for the future success of the Wurth Group.
Telesales Supervisor employer: Wurth UK
Contact Detail:
Wurth UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Supervisor
✨Tip Number 1
Familiarise yourself with the automotive, construction, or industrial supply sectors. Understanding the industry will not only help you in interviews but also demonstrate your commitment and knowledge about the field.
✨Tip Number 2
Brush up on your leadership skills by reflecting on your past experiences. Be ready to discuss specific examples of how you've motivated teams or improved performance in a sales environment during your conversations with us.
✨Tip Number 3
Prepare to showcase your ability to analyse performance data. Think of instances where you've used metrics to drive improvements and be ready to share these insights when speaking with our hiring team.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply through our website.
We think you need these skills to ace Telesales Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales and team management. Use specific examples that demonstrate your leadership skills and ability to drive sales performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience in supervising telesales teams and how you can contribute to their success.
Highlight Key Skills: In your application, emphasise key skills such as communication, motivation, and data analysis. Relate these skills to the responsibilities outlined in the job description.
Showcase Relevant Experience: If you have experience in the automotive, construction, or industrial supply sectors, make sure to mention it. This will help you stand out as a candidate who understands the industry.
How to prepare for a job interview at Wurth UK
✨Showcase Your Leadership Skills
As a Telesales Supervisor, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your mentoring and coaching experiences.
✨Know the Company and Its Products
Research the company thoroughly, including its products and services. Understanding their offerings will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating a sales call or handling a customer complaint. Practise your responses to demonstrate your sales techniques and customer service skills.
✨Highlight Your Data Analysis Skills
Be ready to discuss how you've used performance data to drive improvements in previous roles. Share specific examples of strategies you've implemented based on data analysis to enhance team performance.
