At a Glance
- Tasks: Lead and inspire a high-performing telesales team to achieve ambitious sales targets.
- Company: Join Würth, a dynamic company committed to inclusion and diversity.
- Benefits: Competitive salary with uncapped OTE, regular incentives, and health care plan.
- Other info: Enjoy 23 days holiday, industry-leading training, and excellent career progression.
- Why this job: Shape team performance and enhance customer experience in a fast-paced environment.
- Qualifications: Proven leadership in telesales, strong communication, and data-driven mindset.
The predicted salary is between 33300 - 33300 £ per year.
Hours: 37.5 per week
Salary: £33,300 + uncapped OTE (£49,200)
The Role
We’re looking for a driven and experienced Telesales Supervisor to lead one of our high-performing sales teams. This is a hands-on leadership role where you’ll inspire, coach, and develop your team while driving results in a fast-paced, target-driven environment. You’ll play a key part in shaping team performance, enhancing customer experience, and delivering on ambitious sales targets.
What You’ll Be Doing
- Lead and manage day-to-day telesales operations to maximise performance and productivity
- Coach and develop team members through feedback, and regular 1:1s
- Run engaging team meetings, training sessions, and performance reviews
- Track, analyse, and report on sales performance, KPIs, and customer feedback
- Handle escalated customer queries with professionalism and efficiency
- Motivate your team to achieve targets while maintaining a positive, high-energy culture
- Ensure compliance with company policies and industry regulations
- Deliver hands-on coaching, including “ride alongs,” to embed best practice selling techniques
What We’re Looking For
- Proven leadership experience in a telesales or call centre environment
- Strong communication and motivational skills with the ability to inspire a team
- A data-driven mindset with the ability to turn insights into action
- Confident using CRM systems, MS Office, and call centre technology
- Highly organised with excellent time management skills
- Professional, customer-focused, and results-driven
Desirable Experience
- B2B telesales experience
- Previous experience supervising or mentoring a sales team
What We Offer You
- Basic salary £33,300 with a high-earning bonus structure OTE £49,200
- Regular sales incentives, competitions, and rewards
- Access to Würth’s exclusive Top Club — win luxury overseas trips for you and a guest
- 23 days holiday, increasing to 28 days with service
- Monday–Friday working hours (your weekends are yours)
- Industry-leading training, coaching, and career progression
- Pension scheme in line with auto enrolment
- Health Care plan – money towards your dental, optical and treatment therapies
- Ample free parking
Apply now and power the growth of our network! We are committed to fostering inclusion and diversity to support the future success of the Würth Group. Please note: Interviews may take place while the role is advertised. We reserve the right to close the role early if sufficient applications are received.
Telesales Supervisor employer: Würth UK
Würth Group is an exceptional employer that prioritises employee growth and development, offering industry-leading training and a clear path for career progression. With a vibrant work culture that encourages motivation and teamwork, employees enjoy competitive salaries, uncapped earning potential, and generous holiday allowances, all while working in a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Supervisor
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and sales. Role-play with a friend or use our resources to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Telesales Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in telesales and any relevant achievements that showcase your ability to drive results.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Telesales Supervisor role. Share specific examples of how you've motivated teams and achieved targets in previous roles, and don’t forget to show your enthusiasm for joining StudySmarter!
Showcase Your Data-Driven Mindset:Since we value a data-driven approach, include any relevant metrics or KPIs from your past roles that demonstrate your ability to analyse performance and turn insights into action. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Würth UK
✨Know Your Numbers
As a Telesales Supervisor, you'll need to be data-driven. Brush up on your understanding of KPIs and sales metrics relevant to the role. Be ready to discuss how you've used data to drive performance in your previous roles.
✨Showcase Your Leadership Style
Prepare to talk about your leadership experience. Think of specific examples where you’ve inspired or coached a team to success. Highlight your approach to motivating others and how you handle challenges within a team.
✨Engage with Role-Playing
Since this role involves hands-on coaching, consider doing some role-playing exercises before the interview. This will help you articulate your coaching techniques and demonstrate how you would handle real-life scenarios with your team.
✨Be Customer-Centric
The job emphasises enhancing customer experience, so be prepared to discuss how you've handled escalated customer queries in the past. Share examples that showcase your professionalism and efficiency in resolving issues.
