At a Glance
- Tasks: Lead client onboarding and API integrations for a top field service SaaS.
- Company: Fast-growing UK SaaS business with a strong client base and hands-on support.
- Benefits: Competitive salary, flexible work environment, and a collaborative team culture.
- Other info: Join a supportive team where your contributions are valued and visible.
- Why this job: Make a real impact by connecting clients' systems and enhancing their operations.
- Qualifications: Experience in B2B SaaS implementations and solid API integration skills.
The predicted salary is between 60000 - 60000 € per year.
We're working with a fast-growing UK field service management SaaS business — single product, strong client base across housing, local government and FM contractors, and a reputation for hands-on customer success that goes well beyond a standard software vendor relationship.
They're looking for an Implementation Specialist to own the end-to-end onboarding of new clients — from discovery and configuration through to go-live — with a particular focus on API and system integrations connecting the platform into clients' existing back-office stacks (housing management, finance, asset management systems).
The role:
- Own client implementations from kick-off to go-live
- Lead technical discovery — understanding client workflows, data structures and integration requirements
- Configure and deploy API integrations between the FSM platform and third-party systems
- Run client-facing workshops and training sessions across both technical and operational stakeholders
- Build and refine implementation playbooks as the business scales
What they're looking for:
- Proven track record delivering B2B SaaS implementations end-to-end
- Solid API/integration experience — REST, JSON, webhooks, authentication protocols
- Background in or strong familiarity with field service, housing, FM or property management software
- Confident managing multi-stakeholder client relationships — IT directors to ops managers
- UK-based, comfortable with occasional client site visits
What's on offer:
- A genuinely flexible, configurable product that clients love
- A lean, collaborative team where your work has direct visibility
- Strong customer success culture — this isn't a tick-box implementation role
If this sounds of interest? Get in touch!
Implementation Specialist (API & Integrations) | Field Service SaaS | UK - £60K in London employer: WUNDERTALENT
Join a dynamic and rapidly expanding field service management SaaS company that prioritises hands-on customer success and offers a collaborative work environment. As an Implementation Specialist, you'll enjoy the flexibility of working with a product that clients truly appreciate, while also having the opportunity to grow your skills in API integrations and client relationship management. With a strong focus on employee development and a culture that values your contributions, this is an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Specialist (API & Integrations) | Field Service SaaS | UK - £60K in London
✨Tip Number 1
Network like a pro! Reach out to people in the field service SaaS industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous API and integration projects. This will help potential employers see your hands-on experience and how you can add value to their team.
✨Tip Number 3
Prepare for interviews by practising common questions related to client onboarding and technical discovery. We recommend role-playing with a friend to get comfortable discussing your approach to managing multi-stakeholder relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Implementation Specialist (API & Integrations) | Field Service SaaS | UK - £60K in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Implementation Specialist. Highlight your experience with API integrations and any relevant SaaS projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about field service management and how your background makes you the perfect fit for this role. Be genuine and let your personality come through.
Showcase Your Technical Skills:Since this role involves a lot of technical discovery and API work, make sure to highlight your experience with REST, JSON, and any other relevant technologies. We love seeing specific examples of how you've tackled similar challenges in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at WUNDERTALENT
✨Know Your APIs Inside Out
Make sure you brush up on your API knowledge before the interview. Understand REST, JSON, and webhooks thoroughly, as these will be crucial in demonstrating your technical expertise. Be ready to discuss how you've successfully integrated systems in past roles.
✨Showcase Your Implementation Success Stories
Prepare specific examples of B2B SaaS implementations you've led from start to finish. Highlight the challenges you faced, how you overcame them, and the positive outcomes for the clients. This will show your potential employer that you can handle their onboarding process effectively.
✨Understand Client Needs
Research the company’s client base and their typical workflows. Being able to speak knowledgeably about the housing, local government, and FM sectors will impress your interviewers. They want to see that you can tailor solutions to meet diverse client requirements.
✨Engage with Stakeholders
Demonstrate your ability to manage relationships with various stakeholders. Prepare to discuss how you would approach workshops and training sessions, ensuring you can communicate effectively with both technical and operational teams. This shows you're not just a techie but also a people person.
