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- Tasks: Build strong relationships with clients and drive their success in the SaaS Ecommerce space.
- Company: Dynamic SaaS company focused on client success and innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by helping clients thrive and grow their businesses.
- Qualifications: 2+ years in Account Management or Customer Success, preferably in SaaS or logistics.
- Other info: Flexible hours required to support global clients.
The predicted salary is between 39600 - 66000 £ per year.
We are looking for a Customer Success Manager who will partner with our client in the SaaS Ecommerce space and ensure the long-term success of our clients in the UK. The Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of clients' needs. This is a hybrid position with 3 days in the office and 2 days remote.
Responsibilities
- Operate as the lead point of contact for all clients, liaising with the relevant teams to ensure a quick and swift process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Generate revenue through up-selling and cross-selling existing accounts.
- Proactively identify expansion opportunities in addition to any red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients' KPIs.
- Support clients' strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
- Build and maintain strong and long-lasting client relationships.
Requirements
- At least 2+ years experience in an Account Management or Customer Success Manager role.
- Prior B2B experience in a software, logistics or SaaS company preferred.
- Proven ability to manage multiple projects at a time.
- Experience in generating revenue by expanding on an existing book-of-business.
- Experience in delivering client-focused solutions based on customer needs.
- Strong analytical skills with the ability to present data and trends to internal and external clients.
- Excellent verbal and written English communications skills.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels.
- Excellent listening, negotiation and presentation skills.
- BA/BS degree or equivalent preferable.
With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.
If this sounds of interest, get in touch!
Customer Success Manager - Ecommerce, Logistics, SaaS, - London - £55K employer: WUNDERTALENT
Contact Detail:
WUNDERTALENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Ecommerce, Logistics, SaaS, - London - £55K
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer success roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their products and services inside out, so you can showcase how your skills can help them succeed. Tailor your responses to highlight your experience in SaaS and logistics.
✨Tip Number 3
Practice your pitch! Be ready to explain how you've driven revenue and built relationships in past roles. Use specific examples that demonstrate your analytical skills and ability to present data effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager - Ecommerce, Logistics, SaaS, - London - £55K
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in SaaS, logistics, and ecommerce, and don’t forget to showcase those key skills like relationship building and revenue generation!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your background makes you the perfect fit for our team. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive results. Use numbers and examples to illustrate how you've successfully managed client relationships and generated revenue.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at WUNDERTALENT
✨Know Your Clients
Before the interview, research the company’s clients and their industries. Understanding their needs and challenges will help you demonstrate how you can add value as a Customer Success Manager.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've used data analysis to drive client success. Highlight your ability to present insights clearly, as this is crucial for supporting clients' strategic decisions.
✨Demonstrate Relationship Building
Think of examples where you've developed strong relationships with clients, especially at the C-level. Be ready to explain how you maintained these relationships and turned them into revenue-generating opportunities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you identified red flags or expansion opportunities in previous roles, and explain how you addressed them effectively.