At a Glance
- Tasks: Manage key accounts, drive retention, and identify growth opportunities in a dynamic SaaS environment.
- Company: Fast-growing UK SaaS business with a focus on field service management.
- Benefits: Competitive salary with uncapped commission, remote work, and supportive leadership.
- Other info: Remote role with monthly travel to Exeter for client meetings.
- Why this job: Join a thriving company and make a real impact in a high-demand sector.
- Qualifications: Experience in B2B SaaS account management and strong relationship-building skills.
The predicted salary is between 60000 - 75000 € per year.
We are working exclusively with a fast-growing UK SaaS business that provides a field service management and workforce scheduling platform used by some of the UK's largest housing associations, local authorities, and facilities management organisations. This is a genuine account management role with real commercial weight. You will own a portfolio of existing customers, driving retention, expansion, and upsell across a client base of operationally complex organisations who rely on the platform as critical infrastructure.
What You Will Be Doing
- Owning a portfolio of named accounts across housing, local government, facilities management, and utilities
- Building deep, multi-threaded relationships with senior stakeholders including Heads of Operations, IT Directors, Asset Managers, and Directors of Housing
- Driving net revenue retention through proactive renewals management and early identification of risk
- Identifying and closing expansion opportunities including additional modules, user licences, and new business units within existing accounts
- Partnering with customer success and implementation teams to ensure customers are realising measurable value from the platform
- Accurately forecasting renewals and upsell pipeline and reporting into senior leadership
The Ideal Candidate
- B2B SaaS account management experience with a consistent track record of retaining and growing accounts
- Experience managing complex, multi-stakeholder relationships within large public or private sector organisations
- A natural relationship builder who can engage credibly with both operational and technical contacts at all levels
- Commercially sharp with the ability to spot and progress upsell opportunities without being transactional
- Based anywhere in the UK with willingness to travel for customer meetings, QBRs, and events, and you will be required to see go to the client HQ in Exeter once a month.
Why This Role
- Manage a product with genuine market fit and high switching costs in a sector with significant regulatory-driven demand
- Uncapped commission on renewals and expansion with a realistic OTE
- A supportive leadership team who understand the value of great account management
- A growing customer base with real expansion potential — you will inherit accounts that are engaged and invested in the platform
The role is remote, but will require travel to Exeter (company HQ) once a month.
Account Manager | SaaS | Remote in London employer: WUNDERTALENT
Join a dynamic and fast-growing UK SaaS company that champions a supportive work culture, offering remote flexibility while fostering meaningful relationships with key stakeholders. With a focus on employee growth, you will benefit from uncapped commission opportunities and a leadership team that values your contributions, all while managing a product that is essential to the operations of major public and private sector organisations.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager | SaaS | Remote in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their platform, their clients, and the challenges they face. This will help you build rapport with interviewers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with managing complex accounts and driving retention. Highlight specific examples where you've successfully upsold or retained clients in the past.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives us a chance to see your application in the best light possible.
We think you need these skills to ace Account Manager | SaaS | Remote in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager in a B2B SaaS environment. Highlight your experience with account management, especially in retaining and growing accounts, and don’t forget to mention any relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific experiences that relate to managing complex relationships and driving revenue retention.
Showcase Your Relationship-Building Skills:In your application, give examples of how you've built strong relationships with stakeholders in previous roles. We want to see your ability to engage with both operational and technical contacts at all levels.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at WUNDERTALENT
✨Know Your Accounts
Before the interview, dive deep into the company’s existing customer base and understand their needs. Familiarise yourself with the types of organisations they work with, like housing associations and local authorities. This will help you demonstrate your ability to manage complex relationships and show that you’re genuinely interested in their business.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with senior stakeholders in previous roles. Be ready to discuss specific strategies you used to engage with operational and technical contacts. This will highlight your natural relationship-building abilities, which are crucial for this role.
✨Highlight Your Commercial Acumen
Think of instances where you identified upsell opportunities or drove revenue retention in past positions. Be prepared to discuss how you approached these situations without being overly transactional. This will showcase your commercial sharpness and ability to spot growth potential within existing accounts.
✨Understand the Product and Market Fit
Research the SaaS product thoroughly and understand its market fit. Be ready to discuss how it addresses the needs of its users and the regulatory demands of the sector. This knowledge will not only impress your interviewers but also demonstrate your commitment to helping customers realise value from the platform.
