At a Glance
- Tasks: Build strong client relationships and drive revenue growth in the SaaS Ecommerce space.
- Company: Dynamic company focused on customer success in logistics and SaaS.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Flexible working hours required to support global clients.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: 2+ years in Account Management or Customer Success, preferably in SaaS.
The predicted salary is between 39600 - 66000 £ per year.
We are looking for a Customer Success Manager who will partner with our client in the SaaS Ecommerce space and ensure the long-term success of our clients in the UK. The Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of clients’ needs. This is a hybrid position with 3 days in the office and 2 days remote.
Responsibilities
- Operate as the lead point of contact for all clients, liaising with the relevant teams to ensure a quick and swift process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Generate revenue through up-selling and cross-selling existing accounts.
- Proactively identify expansion opportunities in addition to any red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
- Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
- Build and maintain strong and long-lasting client relationships.
Requirements
- At least 2+ years experience in an Account Management or Customer Success Manager role.
- Prior B2B experience in a software, logistics or SaaS company preferred.
- Proven ability to manage multiple projects at a time.
- Experience in generating revenue by expanding on an existing book-of-business.
- Experience in delivering client-focused solutions based on customer needs.
- Strong analytical skills with the ability to present data and trends to internal and external clients.
- Excellent verbal and written English communications skills.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels.
- Excellent listening, negotiation and presentation skills.
- BA/BS degree or equivalent preferable.
- With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.
If this sounds of interest, get in touch!
Customer Success Manager - Ecommerce, Logistics, SaaS, - London - £55K in England employer: WUNDERTALENT
As a leading player in the SaaS Ecommerce sector, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our London office offers a hybrid working model, allowing for flexibility while ensuring our team members are supported in their roles through ongoing training and mentorship. Join us to be part of a collaborative environment where your contributions directly impact client success and drive innovation in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Ecommerce, Logistics, SaaS, - London - £55K in England
✨Tip Number 1
Network like a pro! Reach out to connections in the ecommerce and SaaS space, especially those who might know about openings. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their challenges and think about how you can help them succeed. This shows you’re not just another candidate; you’re genuinely interested in their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your ability to build relationships and drive revenue – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Success Manager - Ecommerce, Logistics, SaaS, - London - £55K in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in account management and any relevant SaaS or logistics background. We want to see how you can bring value to our clients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer success and how your skills align with our needs. Don’t forget to mention specific examples of how you've driven revenue or built strong client relationships.
Show Off Your Analytical Skills:Since we love data-driven insights, make sure to include examples of how you've used analytics to support clients' decisions. Whether it's preparing performance reports or identifying growth opportunities, we want to know how you’ve made an impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at WUNDERTALENT
✨Know Your Clients
Before the interview, research the company’s clients and their industries. Understand their pain points and how the company’s solutions can help. This will show your potential employer that you’re proactive and ready to build those long-term relationships.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data analysis in previous roles. Bring examples of performance reports or KPIs you've worked with. This will demonstrate your ability to provide strategic insights and support clients' decisions effectively.
✨Practice Your Communication
Since this role involves liaising with C-level executives, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully communicated complex ideas to clients or stakeholders.
✨Highlight Revenue Generation Experience
Be ready to talk about specific instances where you’ve successfully upsold or cross-sold to existing accounts. Quantify your achievements if possible, as this will illustrate your capability to drive revenue and expand business opportunities.
