At a Glance
- Tasks: Manage key accounts, drive retention, and identify growth opportunities in a dynamic SaaS environment.
- Company: Fast-growing UK SaaS business with a focus on field service management.
- Benefits: Competitive salary with uncapped commission, remote work, and supportive leadership.
- Other info: Remote role with monthly travel to Exeter for client meetings.
- Why this job: Join a thriving company and make a real impact in a high-demand sector.
- Qualifications: Experience in B2B SaaS account management and strong relationship-building skills.
The predicted salary is between 60000 - 75000 € per year.
We are working exclusively with a fast-growing UK SaaS business that provides a field service management and workforce scheduling platform used by some of the UK's largest housing associations, local authorities, and facilities management organisations. This is a genuine account management role with real commercial weight. You will own a portfolio of existing customers, driving retention, expansion, and upsell across a client base of operationally complex organisations who rely on the platform as critical infrastructure.
What You Will Be Doing
- Owning a portfolio of named accounts across housing, local government, facilities management, and utilities
- Building deep, multi-threaded relationships with senior stakeholders including Heads of Operations, IT Directors, Asset Managers, and Directors of Housing
- Driving net revenue retention through proactive renewals management and early identification of risk
- Identifying and closing expansion opportunities including additional modules, user licences, and new business units within existing accounts
- Partnering with customer success and implementation teams to ensure customers are realising measurable value from the platform
- Accurately forecasting renewals and upsell pipeline and reporting into senior leadership
The Ideal Candidate
- B2B SaaS account management experience with a consistent track record of retaining and growing accounts
- Experience managing complex, multi-stakeholder relationships within large public or private sector organisations
- A natural relationship builder who can engage credibly with both operational and technical contacts at all levels
- Commercially sharp with the ability to spot and progress upsell opportunities without being transactional
- Based anywhere in the UK with willingness to travel for customer meetings, QBRs, and events, and you will be required to see go to the client HQ in Exeter once a month.
Why This Role
- Manage a product with genuine market fit and high switching costs in a sector with significant regulatory-driven demand
- Uncapped commission on renewals and expansion with a realistic OTE
- A supportive leadership team who understand the value of great account management
- A growing customer base with real expansion potential — you will inherit accounts that are engaged and invested in the platform
The role is remote, but will require travel to Exeter (company HQ) once a month.
Account Manager | SaaS | Remote in Bolton employer: WUNDERTALENT
Join a dynamic and fast-growing UK SaaS company that champions a supportive work culture and prioritises employee development. With a focus on meaningful account management, you will have the opportunity to build lasting relationships with key stakeholders while enjoying uncapped commission potential and a collaborative leadership team that values your contributions. The remote nature of the role, combined with monthly visits to the vibrant Exeter HQ, offers a unique blend of flexibility and connection.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager | SaaS | Remote in Bolton
✨Tip Number 1
Network like a pro! Reach out to connections in the SaaS industry, especially those who work with housing associations or local authorities. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its platform. Understand their customer base and think about how you can drive retention and upsell. Show them you’re not just another candidate; you’re the one who gets their business!
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience managing complex relationships and how you've successfully driven revenue growth in past roles. We want to hear your success stories that align with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account Manager | SaaS | Remote in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager in a B2B SaaS environment. Highlight your experience with account management, especially in retaining and growing accounts, and don’t forget to mention any relevant relationships you've built with stakeholders.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven retention and upsell opportunities in previous roles, and show us your passion for account management.
Showcase Your Relationship-Building Skills:In your application, emphasise your ability to build deep, multi-threaded relationships with senior stakeholders. We want to see how you’ve engaged with operational and technical contacts at all levels, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at WUNDERTALENT
✨Know Your Accounts
Before the interview, research the company’s existing clients and their industries. Understand the challenges they face and how the SaaS platform addresses these issues. This will help you demonstrate your knowledge and show that you’re ready to manage a portfolio effectively.
✨Build Relationships in the Room
Since this role involves engaging with senior stakeholders, practice how you would build rapport with different types of contacts. Think about how to communicate with both operational and technical people. Use examples from your past experiences to illustrate your relationship-building skills.
✨Showcase Your Commercial Acumen
Be prepared to discuss how you've identified upsell opportunities in previous roles. Bring specific examples where you’ve successfully driven revenue retention or expansion. This will highlight your ability to think commercially and spot opportunities without being overly transactional.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage complex relationships. Think through potential challenges you might face in this role and how you would address them. This will show that you’re proactive and ready to tackle the demands of account management.
