At a Glance
- Tasks: Manage key accounts, drive retention, and identify growth opportunities in a dynamic SaaS environment.
- Company: Fast-growing UK SaaS business with a focus on field service management.
- Benefits: Competitive salary, uncapped commission, remote work, and supportive leadership.
- Other info: Remote role with monthly travel to Exeter for client meetings.
- Why this job: Join a thriving company and make a real impact in the SaaS industry.
- Qualifications: Experience in B2B SaaS account management and strong relationship-building skills.
The predicted salary is between 45000 - 60000 € per year.
We are working exclusively with a fast-growing UK SaaS business that provides a field service management and workforce scheduling platform used by some of the UK's largest housing associations, local authorities, and facilities management organisations.
This is a genuine account management role with real commercial weight. You will own a portfolio of existing customers, driving retention, expansion, and upsell across a client base of operationally complex organisations who rely on the platform as critical infrastructure.
What You Will Be Doing
- Owning a portfolio of named accounts across housing, local government, facilities management, and utilities
- Building deep, multi-threaded relationships with senior stakeholders including Heads of Operations, IT Directors, Asset Managers, and Directors of Housing
- Driving net revenue retention through proactive renewals management and early identification of risk
- Identifying and closing expansion opportunities including additional modules, user licences, and new business units within existing accounts
- Partnering with customer success and implementation teams to ensure customers are realising measurable value from the platform
- Accurately forecasting renewals and upsell pipeline and reporting into senior leadership
The Ideal Candidate
- B2B SaaS account management experience with a consistent track record of retaining and growing accounts
- Experience managing complex, multi-stakeholder relationships within large public or private sector organisations
- A natural relationship builder who can engage credibly with both operational and technical contacts at all levels
- Commercially sharp with the ability to spot and progress upsell opportunities without being transactional
- Based anywhere in the UK with willingness to travel for customer meetings, QBRs, and events, and you will be required to see go to the client HQ in Exeter once a month.
Why This Role
- Manage a product with genuine market fit and high switching costs in a sector with significant regulatory-driven demand
- Uncapped commission on renewals and expansion with a realistic OTE
- A supportive leadership team who understand the value of great account management
- A growing customer base with real expansion potential — you will inherit accounts that are engaged and invested in the platform
- The role is remote, but will require travel to Exeter (company HQ) once a month.
Account Manager | SaaS | Remote in Ashton-under-Lyne employer: WUNDERTALENT
Join a dynamic and rapidly expanding UK SaaS company that champions a supportive work culture, offering remote flexibility while fostering meaningful relationships with key stakeholders. With uncapped commission potential and a strong focus on employee growth, this role provides an excellent opportunity to thrive in account management within a sector poised for significant expansion. The company's commitment to professional development and a collaborative environment makes it an outstanding employer for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager | SaaS | Remote in Ashton-under-Lyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their platform and how it fits into the market. This will help you build rapport with interviewers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience managing complex accounts and how you've driven retention and upsell in the past. Use specific examples to demonstrate your success and make it relatable to the role.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your commitment to joining our team. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Account Manager | SaaS | Remote in Ashton-under-Lyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager in a B2B SaaS environment. Highlight your experience with account management, especially in retaining and growing accounts, and don’t forget to mention any relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've built relationships with senior stakeholders and driven revenue retention in previous roles.
Showcase Your Relationship-Building Skills:In your application, emphasise your ability to build deep, multi-threaded relationships. We want to see how you’ve engaged with both operational and technical contacts at all levels, so don’t hold back on those examples!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at WUNDERTALENT
✨Know Your SaaS Inside Out
Before the interview, make sure you understand the company's SaaS platform thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the market. This will help you speak confidently about how you can drive retention and upsell opportunities.
✨Build a Relationship Strategy
Prepare to discuss your approach to building relationships with senior stakeholders. Think about examples from your past experience where you've successfully engaged with operational and technical contacts. Highlight your ability to manage complex, multi-stakeholder relationships effectively.
✨Showcase Your Commercial Acumen
Be ready to demonstrate your understanding of commercial strategies. Discuss how you've identified upsell opportunities in previous roles and how you plan to apply that knowledge in this position. Use specific metrics or outcomes to illustrate your success.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in account management. Think of situations where you've had to proactively manage renewals or address customer risks, and be prepared to explain your thought process and actions.
