At a Glance
- Tasks: Lead the onboarding of markets onto the Open Intelligence platform and support data operations.
- Company: VML, part of WPP, a leading creative company with a focus on innovation.
- Benefits: Hybrid work model, inclusive culture, and opportunities for career growth.
- Other info: Join a dynamic team dedicated to creativity and collaboration.
- Why this job: Be at the forefront of data operations and help shape global market strategies.
- Qualifications: Experience in data platforms and strong operational thinking required.
The predicted salary is between 63000 - 77000 £ per year.
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's.
The agency is recognized by the Forrester Wave Reports as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies.
VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
As we scale the rollout of Open Intelligence across global markets, we are looking for a Data Operations & Enablement Manager to help operationalize the platform and support markets as they onboard data and adopt new capabilities. This role sits at the intersection of data platforms, operations, and market enablement, ensuring that local teams can successfully onboard data into OI, follow the defined operational processes, and build the capabilities required to support client use cases over time.
You will work closely with engineering, product, data strategy, and regional market teams to translate technical capabilities into clear operational workflows and scalable rollout processes. The role is critical in helping us move from pilot phase to global adoption, ensuring that the infrastructure, documentation, and operational playbooks are effective for markets.
Key Responsibilities
- Lead the operational onboarding of markets onto the OI platform.
- Support regional teams in understanding the process for onboarding datasets and building connectors.
- Ensure markets have the documentation, tooling, and access needed to operate independently.
- Coordinate training sessions and technical walkthroughs for local teams.
Operational Process Design
- Develop and maintain the operational playbooks for data onboarding and platform adoption.
- Translate technical documentation into clear operational workflows for markets.
- Establish repeatable processes that support scalable rollout across multiple regions.
Data Operations & Connector Support
- Coordinate the onboarding of global and local data sources through connectors.
- Support markets during initial data ingestion and troubleshooting.
- Work closely with the connector engineering team to track progress and resolve issues.
- Help identify operational improvements based on pilot market learnings.
Program Coordination
- Track rollout progress across markets and maintain visibility on dependencies and blockers.
- Work with product and engineering teams to align on timelines, readiness, and support requirements.
- Maintain centralized tracking of onboarding activities, requests, and issues.
Continuous Improvement
- Capture lessons learned from pilot markets and incorporate them into improved onboarding processes.
- Identify opportunities to streamline rollout, documentation, and support structures.
- Help define the long-term operational model for OI adoption across regions.
Key Skills & Experience
- Experience in data platform operations, analytics platforms, or data infrastructure programs.
- Experience supporting global rollouts or platform adoption across multiple markets.
- Ability to translate technical systems into clear operational processes.
- Strong coordination skills across engineering, product, and business teams.
- Experience with data pipelines, connectors, or data ingestion workflows.
- Excellent documentation and enablement skills.
Open Intelligence is a foundational capability that will enable markets to unlock richer insights and smarter media strategies. This role will play a critical part in ensuring that the platform can scale effectively and that markets are equipped to use it successfully.
If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Senior Data Platform Enablement Lead in London employer: Wundermanthompson
At VML, we pride ourselves on fostering a dynamic and inclusive work culture that champions creativity and innovation. As a Senior Technical Project Manager, you'll have the chance to collaborate with top-tier talent while enjoying comprehensive benefits, professional development opportunities, and a supportive environment that encourages growth. Located in vibrant cities like London, you will be part of a global network that values your contributions and empowers you to make a meaningful impact on leading brands worldwide.
