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- Tasks: Lead customer relationships and develop marketing strategies for top brands.
- Company: Wunderkind is an innovative performance marketing solution using AI to enhance customer engagement.
- Benefits: Enjoy a dynamic startup culture, mentorship opportunities, and the chance to work with Fortune 500 companies.
- Other info: Wunderkind values diversity and is committed to equal employment opportunities.
- Why this job: Make a real impact in digital marketing while having fun in a fast-paced environment.
- Qualifications: 5+ years in client service or digital marketing, strong communication skills, and a proactive attitude.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.”
We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.
About The Role
As a Senior Customer Success Manager, you will help senior leaders at large companies solve their most pressing digital problems through our cutting edge software platform. You will be tasked with building, maintaining, and growing relationships with our most strategic customers. This role requires a consultative and holistic approach to the customer lifecycle. This includes building out comprehensive marketing strategies, executing and optimizing those strategies, all while delivering next-level results and service.
The ideal candidate would be a strong leader and industry expert who is looking to directly impact the digital marketing strategy of some of the top brands in the world, and have a lot of fun while doing it.
If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished team and help blaze the trail for future growth.
Responsibilities
- Own the relationship and ultimate success of Wunderkind’s most strategic customers, including initial onboarding, strategy development, campaign execution and optimization, and retention. These are companies like Hugo Boss, Ann Taylor and Comcast
- Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer’s business strategy and measurements for success
- Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
- Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
- Ensure that customers derive maximum value from their investments in WKND and fully leverage our entire suite of services
- Mentor a client strategist who will help execute on your marketing vision; this position will have the opportunity to graduate into a full management role or simply manage our super elite clients
Required Qualifications
- 5+ years experience in client service, account management, and/or digital marketing
- Experience working with Fortune 500 companies
- Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
- Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
- Strong technical skills or the ability to quickly learn technical concepts
- Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
- Proactive and energetic attitude with the desire to be a key player on a results-oriented team
- Entrepreneurial spirit with with a passion for the marketing technology space and a healthy dose of humility
- Desire to help mentor and develop junior members within the Customer Success team
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Senior Customer Success Manager, U.K. employer: Wunderkind
Contact Detail:
Wunderkind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager, U.K.
✨Tip Number 1
Familiarise yourself with Wunderkind's unique approach to performance marketing. Understanding their AI-driven solutions and how they personalise customer interactions will help you speak their language during interviews.
✨Tip Number 2
Network with current or former employees of Wunderkind on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Senior Customer Success Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed client relationships, particularly with large brands. Highlighting your consultative approach and results will demonstrate your fit for the role.
✨Tip Number 4
Showcase your understanding of digital marketing trends and challenges faced by Fortune 500 companies. Being able to articulate how you can help these companies overcome their digital hurdles will set you apart as a candidate.
We think you need these skills to ace Senior Customer Success Manager, U.K.
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Wunderkind's mission and values. Highlight how your experience aligns with their goal of creating personalised customer relationships and enhancing digital marketing strategies.
Tailor Your CV: Ensure your CV reflects relevant experience in client service, account management, and digital marketing. Emphasise your work with Fortune 500 companies and any specific achievements that demonstrate your ability to drive results.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital marketing and your consultative approach to customer success. Use specific examples from your past roles to illustrate how you can contribute to Wunderkind's objectives.
Highlight Soft Skills: In your application, emphasise your communication skills, emotional intelligence, and ability to build relationships. These are crucial for the Senior Customer Success Manager role, so provide examples of how you've successfully navigated client interactions in the past.
How to prepare for a job interview at Wunderkind
✨Understand the Company Culture
Before your interview, take some time to research Wunderkind's values and culture. They focus on genuine relationships and personalised experiences, so be prepared to discuss how your approach aligns with their mission.
✨Showcase Your Client Management Skills
As a Senior Customer Success Manager, you'll need to demonstrate your ability to manage relationships with high-profile clients. Prepare examples of how you've successfully onboarded clients and developed strategies that led to measurable success.
✨Be Ready to Discuss Digital Marketing Strategies
Since the role involves developing comprehensive marketing strategies, brush up on current digital marketing trends and be ready to share innovative campaign ideas tailored to different client needs.
✨Highlight Your Leadership Experience
Wunderkind is looking for someone who can mentor junior team members. Be prepared to discuss your leadership style and provide examples of how you've successfully guided others in previous roles.