At a Glance
- Tasks: Build the customer success function from scratch and enhance customer experience.
- Company: Exciting health tech startup with rapid growth and innovative products.
- Benefits: Competitive salary, equity options, hybrid work model, and a chance to shape the future.
- Other info: Be part of a small team and enjoy significant career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the health tech industry.
- Qualifications: 4-5 years in Customer Success or account management, with startup experience.
The predicted salary is between 42750 - 52250 £ per year.
Founding Customer Success Manager | Health Tech Startup | £60k | Equity | London | Hybrid Wundertalent has partnered with a venture backed health tech startup experiencing an exciting period of growth.
The business launched its product this year and sold out its initial batches, generating 650+ customers across the UK and the US.
They are now looking for a Founding Customer Success Manager to join their team of 5 and build the customer success function from scratch.
You'll own all customer interactions (chat, email, phone), design onboarding playbooks, establish CS metrics, and scale the customer experience as the company grows.
Key responsibilities: Customer onboarding and support Build systems and processes (you'll be creating the playbooks, not following them) Track customer health and retention metrics Feed customer feedback back to product and marketing Who you are: 4-5 years in Customer Success or account management Early hire at a startup (ideally built CS from the ground up before) Builder and doer.
You handle customer interactions directly, design processes, wear multiple hats.
Analytical.
Comfortable establishing metrics and tracking what matters.
Warm communicator.
Genuinely relationship-driven.
Startup hunger.
Excited about scaling something e...
Founding Customer Success Manager employer: WüNDER_TALENT
Join a forward-thinking tech-driven organisation that values innovation and data-driven decision-making. As a Senior Data Analyst, you'll enjoy a flexible remote work environment in the UK, competitive salary up to £70k, and opportunities for professional growth through mentorship and collaboration on impactful projects. Embrace a culture that encourages continuous learning and empowers you to shape the data strategy while working with cutting-edge technologies like Snowflake, SQL, and Python.
StudySmarter Expert Advice🤫
We think this is how you could land Founding Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WüNDER_TALENT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WüNDER_TALENT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Founding Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WüNDER_TALENT:Your cover letter is your chance to shine! Tell us why you want to work at WüNDER_TALENT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WüNDER_TALENT!
How to prepare for a job interview at WüNDER_TALENT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
