WTW is seeking a Performance and Planning Manager to ensure the right capacity and resources across our Service Centre and pensions administration operations. You will translate customer demand into accurate forecasts, capacity plans and schedules using workforce-management tools and data-driven insights.
You’ll monitor performance, coordinate real-time and in-period workforce plans, and provide practical recommendations that balance member experience, delivery commitments, colleague experience
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Workforce Planning & Performance Lead employer: WTW
WTW is an exceptional employer that prioritises inclusivity and employee wellbeing, offering a comprehensive benefits package that includes 25 days of annual leave, private healthcare, and a defined contribution pension scheme. The work culture fosters professional growth through hybrid working options and opportunities to engage in meaningful community service, making it an ideal environment for those looking to develop their careers while contributing positively to society.
