Senior Pensions Projects Administrator in Welwyn Garden City

We are hiring for a Senior Pensions Projects Administrator who would be based in one of our offices in Leeds. As a Senior Pensions Projects Administrator, you will be making a difference within our leading pension administration business. You will work within a team to provide a high quality service to our impressive portfolio of clients that include prestigious and market leading global companies.

In this role, you will provide support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting and testing of automated calculation solutions. You would be running and managing large projects successfully, maintaining existing reporting requirements and ensuring that full system automation is achieved. The role is an exciting opportunity to build on your previous experience and knowledge.

You will have the opportunity to further your career by learning new skills and engaging in continuous development via formal training, on the job learning and professional qualifications. You will work on a variety of different clients, with pension arrangements ranging from straightforward to complex, with populations covering hundreds of members to hundreds of thousands. This gives you the opportunity to work, within one organisation, on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects, often at the forefront of the industry.

Enjoy a benefits package designed to help you thrive, both professionally and personally. You will receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.

The Role

• Collaborates with the Team Leader to ensure all delivery promises and performance standards are achieved. This includes monitoring of individual and team performance and escalating issues and cases to the Team Leader when required.
• Provide support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting and testing of automated calculation solutions.
• Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to support Right First-Time targets and output targets across the team.
• Works on a range of Pension Administration related tasks including undertaking complex pensions calculations, pensions data entry and answering queries using manual system processes across a range of different member pension schemes.
• Monitors own projects and those of junior colleagues to ensure agreed target dates are achieved and work is of a high standard. This includes scoping costs for projects and monitoring spend against the budget.
• Develops homepages, precedent documents and produces test packs for automation, tests and signs off calculations for DB and DC members.
• Assists and prepares large mailing projects to members.
• Assists in due diligence exercises, analysing data quality, identifying data issues, and proposing solutions as well as monitoring and managing data cleaning requirements.
• Acts as key contact for an agreed list of projects and maintains and develops client relationships in respect of these.
• Acts as a point of escalation for the team for technical issues, non-standard cases, and complaints.
• Continuously seeks to identify areas where the service to clients/members could be improved and takes forward process improvements as required. This includes working with the Team Leader to improve operational efficiency and reduce costs.
• Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.