At a Glance
- Tasks: Support clients with their pension queries and enhance your skills through hands-on experience.
- Company: Join WTW, a global leader in benefits delivery and outsourcing.
- Benefits: Gain a recognised qualification while enjoying hybrid working and a supportive team.
- Other info: Enjoy a dynamic apprenticeship with opportunities for growth and learning.
- Why this job: Make a real difference by helping people understand their pensions in an inclusive environment.
- Qualifications: GCSEs in Maths and English at Grade 9-4/C or above required.
The predicted salary is between 19350 - 23650 £ per year.
With 49,000 colleagues in over 140 countries, we help organisations make forward-thinking choices about their people, their investments and the risks they face. Joining our global Benefits Delivery & Outsourcing GB team, you’ll be part of our impact right from the start. Benefits Delivery & Outsourcing GB provides pension administration services to occupational business funds around the world. This team embraces technology to help clients, and their employees worldwide understand and access their pensions. Wherever they are, whatever question they have about their pension, you’ll be there to help.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Responsibilities
- You’ll be the first person our clients and their people speak to when they have a question about their occupational pension scheme.
- Communicate with and support a wide range of clients and pension scheme members.
- Provide a calm, empathetic and professional customer experience to our scheme members.
- Handle and resolve queries yourself, while passing more complex issues onto other parts of your team.
- Follow our complaints procedure and make sure that the Senior Administrators are notified immediately of any complaints.
- Take part in regular training to broaden your knowledge and build your skills.
- Build relationships with clients and develop your knowledge of their pension schemes.
- Spot and highlight areas where our services could be improved.
Requirements
- Qualified at Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent.
- Focused on quality and customer service.
- Able to work accurately when things get busy.
- A natural communicator and team player.
- Eager to learn and happy to grow your experience.
- Computer literate.
Over the course of 18-24 months, alongside the responsibilities of your role, you will also complete a programme of study which will be a combination of coursework and exams. Whilst WTW and the selected government approved training provider will equip you with all of the materials required, six hours per week to focus on your studies, and the support of a tutor, you will need to ensure that you are meeting all key milestones set out at the beginning of your apprenticeship and achieving the standards required, both academically and in your role.
Further information on the apprenticeship will be provided post offer; however, we encourage you to research the requirements of the apprenticeship standard in advance of your interview.
Workstyles
We’re open to hybrid working for this role, which means blending working at home with at least four days in the office, collaborating with and learning from the people around you.
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com. We are committed to maintaining a fair and equitable process for all candidates.
Level 3 Pensions Administration Apprenticeship Programme, Welwyn Garden City employer: WTW
WTW is an exceptional employer that prioritises inclusivity and employee wellbeing, offering a comprehensive benefits package that includes 25 days of annual leave, private healthcare, and a defined contribution pension scheme. The work culture fosters professional growth through hybrid working options and opportunities to engage in meaningful community service, making it an ideal environment for those looking to develop their careers while contributing positively to society.
StudySmarter Expert Advice🤫
We think this is how you could land Level 3 Pensions Administration Apprenticeship Programme, Welwyn Garden City
✨Dive into Finance Networks
Get involved in finance and accounting events, workshops or seminars in your area. These gatherings are a goldmine for apprenticeships, and you'll have the chance to meet professionals who can guide you or even tip you off about openings at companies like WTW.
✨Use Your School's Career Services
Don’t underestimate your school’s career services—they can be instrumental in finding apprenticeship opportunities. They may have exclusive job listings or connections with companies, so pop in and ask about openings in financial controlling.
✨Showcase Your Interest in Finance
Consider starting a finance-focused blog or social media account where you share insights or analysis. This could catch the eye of recruiters, showing your passion and initiative, which is super attractive for an apprenticeship role like Level 3 Pensions Administration Apprenticeship Programme, Welwyn Garden City at WTW.
✨Apply Early and Often
Apprenticeship openings can fill up quickly, so stay on your toes! Make a list of companies you're interested in, like WTW, and check their websites regularly for the latest openings. Get those applications in early to boost your chances!
We think you need these skills to ace Level 3 Pensions Administration Apprenticeship Programme, Welwyn Garden City
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, your ability to work with numbers is key! Make sure your CV highlights any relevant coursework in finance or accounting, as well as any hands-on experience you’ve had with data analysis or financial reporting. Don’t shy away from including your grades if they’re impressive - it adds to your credibility!
Get Personal in Your Cover Letter:As this is an apprenticeship, we're looking for motivation and a willingness to learn. Use your cover letter to share why you’re passionate about financial controlling and what you hope to achieve during the apprenticeship. Let us see your enthusiasm and your eagerness to grow! Tailor your writing to mention specific skills you’re excited to develop.
Show Us Your Technical Skills:Familiarity with financial software and tools can really make your application stand out. If you've worked with any accounting software, Excel, or financial modelling tools during your studies, mention them prominently in your CV. We love to see candidates who are ready to hit the ground running!
Include Relevant Projects or Coursework:As you’re applying for an apprenticeship, it's a great idea to include any school projects or relevant coursework related to finance. This could include anything from budgeting projects to case studies on financial analysis. It helps us see your practical experience and how you apply theoretical knowledge in real-world scenarios!
How to prepare for a job interview at WTW
✨Showcase Your Analytical Skills
In financial controlling, having a sharp analytical mind is key. Make sure you brush up on your basic financial principles and perhaps bring examples of how you've applied these in your studies or projects. Your ability to interpret financial statements or data sets could really set you apart!
✨Familiarise Yourself with Financial Tools
Get comfy with financial tools like Excel—employing functions and creating dashboards can impress interviewers. If you've worked with any specific software, like SAP or Oracle, make sure to mention that experience. It shows you're ready to dive into the deep end of financial controlling!
✨Be Open About Your Learning Journey
As this is an apprenticeship role, don’t shy away from mentioning areas where you want to learn and grow. The interviewers at WTW will appreciate your eagerness to develop new skills in real-world scenarios. Share what excites you about financial controlling and where you see yourself going!
✨Prepare for Scenario-Based Questions
Expect some scenario questions about handling financial discrepancies or preparing budgets. Practice a few responses that showcase your problem-solving abilities. This will help you shine in the interview and demonstrate your readiness for the practical aspects of the role at WTW.
